Donal O Neill
Ratoath
Summary
Driven Director with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work.
Overview
26
26
years of professional experience
Work History
Director
Locomtek Ltd.
Dublin
06.2019 - Current
- Installed, configured and commissioned new customer equipment according to specifications.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Performed preventive maintenance of customer systems as per schedule.
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Responded quickly to emergency calls from customers regarding technical issues.
- Assisted in installing equipment and tested and maintained equipment.
Service Manager
Maquet Ireland
Dublin
08.2009 - 05.2019
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Provided technical support for hardware and software issues experienced by customers.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Service Manager
MED Surgical
Dublin
02.1998 - 08.2009
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Provided technical support for hardware and software issues experienced by customers.
- Performed root cause analysis on recurring problems encountered by customers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
National Certificate in Electronic Engineering - Electrical, Electronics And Communications Engineering
Carlow Institute of Technology
Carlow07-1990
Skills
- Logistics Management
- Staff Management
- Budget Control
- Business Administration
Timeline
Director
Locomtek Ltd.
06.2019 - Current
Service Manager
Maquet Ireland
08.2009 - 05.2019
Service Manager
MED Surgical
02.1998 - 08.2009
National Certificate in Electronic Engineering - Electrical, Electronics And Communications Engineering
Carlow Institute of Technology
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