Don-lee Moors
Orange
Summary
I am professional with a excellent history in technical support and customer service. From working at Surebank to SureSystems over the past 15 years I have gained valuable skills which I believe will be of an excellent benefit for your organization. I enjoy critical thinking and problem solving. I strive towards client satisfaction not only with my level of service but with the relevant product or service which I represent. I feel most satisfied with my days work when I can say at the end of the day I made someones day better by providing them with the service or solution they need.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
General Office Manager
SureSystems
04.2016 - 01.2025
- High level customer Support to owners and their Senior staff members, remotely or in person
- Controlled testing with other Banks on new developments in the industry.
- Ensure in house developed Software meets business and client's expectations.
- Identifying shortcomings within our Client interface Portal and ensure development make needed changes to meet the clients needs.
- Call centre management.
- Keeping and building a good relationship between ourselves and staff from our integrated business partners.
- Represented our sponsoring Bank as creditor during industry and regulatory meetings.
- Monitoring merchants activity for any suspicious behavior within financial transactions.
- Train clients and staff on new developments and Industry product or regulation changes.
Support Coordinator
Mycomax
06.2012 - 03.2016
- Client technical support on in house developed loan admin system, over TeamViewer and telephonically.
- Internal and external training on our loan admin system, over remote desktop or in person.
- Ensuring all support, training and implementation of new clients happen smoothly.
- Data Converts for new users coming from other loan admin Systems to ours.
Support Technician
SureBank
04.2009 - 05.2012
- Troubleshot network connectivity issues..
- Provided remote desktop support using TeamViewer, ensuring issues are resolved efficiently.
- Searching for the root cause of a problem and not just a temporary fix.
Education
Certificate - Information Technology Certificate 3
TAFE NSW
ORANGE 01.2025 - Current
Higher Certificate - Economics And Managment Science
UNISA
South Africa 01.2019 - 12.2022
High School Diploma -
Akasia
Pretoria 01.2002 - 12.2006
Skills
- Customer service
- Relationship building
- Employee training
- Technical support
- Data retrieval systems
- Senior leadership support
- Time management
- Reliability
- Critical thinking
Timeline
Certificate - Information Technology Certificate 3
TAFE NSW
01.2025 - Current
Higher Certificate - Economics And Managment Science
UNISA
01.2019 - 12.2022
General Office Manager
SureSystems
04.2016 - 01.2025
Support Coordinator
Mycomax
06.2012 - 03.2016
Support Technician
SureBank
04.2009 - 05.2012
High School Diploma -
Akasia
01.2002 - 12.2006
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