Dominika Bednarz

Restaurant Supervisor

• Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
• Trained new employees, offering ongoing support and guidance to maintain first-class customer service.
• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Analysed operations to improve restaurant efficiency and service levels.
• Collaborated with chefs to plan and implement fresh, innovative menus.
• Maintaining the cash flow during the day, credit cards and end of the day reads.
• Handled customer complaints and restored satisfaction through tactful communication and swift resolution.

Waitress

• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Took food and beverage orders using POS system or order slips to maintain accuracy.
• Greeted and seated guests, delivering warm, attentive service to maximise guest comfort.
• Managed cash, credit card.
• Followed food hygiene and safety procedures in line with requirements.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.