Summary
Overview
Work history
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Dolores Sersic

Dolores Sersic

Limerick,Limerick

Summary

Attentive, friendly and dedicated individual with 5+ years of experience in retail settings.

Reliable Retail Sale Assistant , customer focused and with strength in customer service, passionate about serving customers and ensuring customers receive high quality of customer service.

I am target oriented retail associate who loves the challenge of assisting customers and meeting their needs to get what they are looking for.

Hardworking, organised, adaptable and good team player always happy to learn new things, looking for new opportunity to provide sales skills and customers satisfaction. Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating pos equipment, processing merchandise returns and updating pricing.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work history

Retail store assistant

Calendar Club
Limerick
10.2022 - 01.2023


  • Experience in stock management, dealing with stock organisation and deliveries.
  • Welcomed customers in the store and ensure they feel comfortable by creating enjoyable retail experience with enthusiasm and positivity.
  • Assisted customers with product selection and sales, recommending items and providing customers with advice on the right product and offered alternative like online ordering when possible.
  • Processing cash and card transactions daily.
  • Handling returns and exchanges.
  • Handling customers queries and complaints by keeping calm, friendly and professional.
  • Tagged products quickly and accurately with price tags and stickers.
  • Organised and arranged window display promotions encouraging customers purchases.
  • Counting up the day`s taking and lodgement in the bank.
  • Keeping store clean and tidy.


Retail store assistant

Calendar Club
Limerick, Limerick
10.2021 - 01.2022

Retail sales assistant

Calendar Club
Newry, Down
10.2019 - 01.2020

Retail sales associate

Calendar Club
Glasgow, Scotland
11.2018 - 12.2019

Retail sales assistant

Musto(Sailing &Outdoor clothing)
Rijeka, PGZ,Croatia
01.2017 - 10.2018
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Assisted customers in locating specific items to boost satisfaction.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Processed returned or exchanged items and provided refunds to customers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Followed company procedures and guidelines for smooth retail operations.

Education

Bachelor of Business Administration - International Trade Transactions

Faculty of Economics and Business UNIRI
Rijeka, Croatia
09.1989 - 05.1995

Homeopathy Certificate level 1, 2 - Classical Homeopathy

The London School of Classical Homeopathy
Zagreb, Croatia
09.2000 - 10.2002

Certificate of NV Communication - Non Violent Communication

VIHE
Rijeka, Croatia
06.2005 - 06.2005

Skills

  • Customer service
  • Active listening
  • Responsibility
  • Adaptability
  • Communication skills
  • Merchandising
  • Retail operations
  • POS System
  • Team work
  • Attentive to details
  • Time management

Languages

English
Fluent
Italian
Upper intermediate
German
Elementary
Croatian
Native

Hobbies and Interests

I love travelling and meeting new people which brings me to different countries. I love walking and outdoors, yoga.

I  love reading and spending time with friends. I am Interested in different kinds of holistic therapies. 

I like to help people and sometimes I help in organising free food distribution for people in need through Food for life program.

To be a proactive individual during Summer season I have my own small business.


I can always provide more information about previous jobs if needed..



Timeline

Retail store assistant

Calendar Club
10.2022 - 01.2023

Retail store assistant

Calendar Club
10.2021 - 01.2022

Retail sales assistant

Calendar Club
10.2019 - 01.2020

Retail sales associate

Calendar Club
11.2018 - 12.2019

Retail sales assistant

Musto(Sailing &Outdoor clothing)
01.2017 - 10.2018

Certificate of NV Communication - Non Violent Communication

VIHE
06.2005 - 06.2005

Homeopathy Certificate level 1, 2 - Classical Homeopathy

The London School of Classical Homeopathy
09.2000 - 10.2002

Bachelor of Business Administration - International Trade Transactions

Faculty of Economics and Business UNIRI
09.1989 - 05.1995
Dolores Sersic