DOLORES MESHI
Dublin
Summary
Results-oriented professional with 10 years in leadership, administration, and content moderation across diverse sectors. Expertise in team management and operational efficiency in fast-paced environments. Experience as a Rental Sales Agent includes managing properties, building client relationships, and achieving sales targets. Strong negotiation and customer service skills complement in-depth knowledge of the sales market.
Overview
11
11
years of professional experience
Work History
Rental Sales Agent
Sixt Ireland
Dublin
02.2026 - Current
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in selecting rental vehicles and understanding rental terms.
- Processed rental agreements and collected necessary documentation from customers.
- Resolved customer inquiries and complaints efficiently and professionally.
- Greeted customers and provided excellent customer service.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Collaborated with team members to optimize daily operations and workflow efficiency.
- Utilized rental software to track bookings, payments, and customer interactions effectively.
- Enhanced product knowledge through continuous learning and professional development activities.
Driver Services/Admin
Drivalia
Dublin
04.2024 - 08.2025
- Demonstrated professionalism with clients, fostering positive relationships.
- Coordinated communication between drivers and clients to address concerns and improve customer satisfaction.
- Handled customer complaints professionally, resulting in improved client relations.
- Boosted customer satisfaction by providing timely and efficient motor vehicle repairs.
- Facilitated communication with customers regarding recharges and rental approvals.
- Managed daily breakdowns and off-road vehicle rentals.
- Coordinated vehicle maintenance with drivers daily.
- Kept detailed records of all repairs conducted, aiding future servicing needs.
- Processed invoices for garage payments manually.
Content Moderator
Concentrix - Meta
Dublin
01.2022 - 04.2024
- Handled sensitive content in a responsible manner, ensuring compliance with company guidelines.
- Maintained high quality of online content by reviewing and approving user generated material.
- Reviewed large volumes of data daily, maintaining consistent attention to detail regardless of workload size.
- Investigated reports of content violations, researching and resolving issues within stringent timeframes.
- Reviewed and assessed user-generated content to ensure compliance with community guidelines.
- Trained new team members on content moderation standards and best practices for accuracy.
Manager
Insomnia
Dublin
01.2016 - 12.2021
- Assisted baristas during peak hours to ensure consistent delivery of excellent customer service under high demand.
- Facilitated communication among staff to enhance teamwork and coordination.
- Balanced cash registers to guarantee accurate financial reporting at the end of each shift.
- Coordinated staff rotas effectively to guarantee seamless service throughout the day.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Oversaw inventory management processes to maintain stock levels and minimize waste.
- Developed training programs aimed at improving staff performance and service delivery.
- Oversaw inventory management processes to maintain stock levels and minimize waste.
- Evaluated staff performance and provided constructive feedback to foster professional growth.
Education
Bachelor of Arts - Interior Architecture
Griffith College Dublin
DublinLeaving Certificate -
Coolmine Community School
Coolmine, Dublin 15Skills
- Customer service
- Sales Techniques
- Sales Development
- Customer Relationship Management
- Client relations
- Booking Systems
- Sales Reporting
- Telephone Skills
- Administrative Operations
- Scheduling
- Coordination Skills
- Microsoft Office
- Payment Processing
- Ability to Multitask
- Team collaboration
- Detail-oriented
- Time management
- Problem Solving
- Decision making
- Dependability
- Reliability
- Professionalism
- Leadership skills
- Team Management
- Effective communication
- Safety Principles
- Problem solving
- Professionalism
- Reliability
Languages
English, Albanian
First Language
LANGUAGES
English, Albanian
Timeline
Rental Sales Agent
Sixt Ireland
02.2026 - Current
Driver Services/Admin
Drivalia
04.2024 - 08.2025
Content Moderator
Concentrix - Meta
01.2022 - 04.2024
Manager
Insomnia
01.2016 - 12.2021
Bachelor of Arts - Interior Architecture
Griffith College Dublin
Leaving Certificate -
Coolmine Community School