Dolores Deasy
Cork
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
27
27
years of professional experience
Work History
Administrator
The Alzheimer Society of Ireland
Cork
07.2007 - Current
- Maintained office supply inventory and placed orders to meet demand.
- Received parcels, routed mail, and opened packages for staff.
- Obtained and processed payments from clients, and dealt with outstanding monies owed.
- Greeted customers, answered general questions and directed to appropriate departments.
- Helping colleagues to complete administration tasks.
- Answering the phone promptly and responding to emails.
- Creating and maintaining client files on Salesforce.
- Assisting Home Care Coordinator in finding Home Care cover for clients.
- Creating and maintaining staff annual leave records.
- Doing the weekly payroll for the Day Centre staff.
- Preparing the weekly lodgement for the bank.
- Dealing with managers' queries and Dementia Advisors.
- Helping staff to do their online training.
- Organizing Garda Vetting for new employees.
- Managing the organization's Social Media for our area.
Stock Room Assistant
Next
Cork
03.2004 - 07.2005
- Preform stockroom assistant duties in a warehouse setting.
- Taking stock of incoming merchandise.
- Unload deliveries in a timely matter.
- Ensure the quality of the delivered products.
- Organise inventory in the stockroom.
- Prepare merchandise for the shop floor quickly and effectively make sure the shop floor team has the stock it needs to provide great customer service.
Retail Assistant
The Jean Scene
Cork
01.2001 - 03.2004
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Checkout Operator
Tesco
Cork
10.1997 - 03.2000
- Assisted with purchases, locating items and signing up for rewards programs.
- Balanced daily transactions with accurate closing processes.
- Learned roles of other departments to provide coverage and keep store operational.
- Organized shelf merchandising to return displays to presentation-ready standards.
- Monitored self-checkout users to identify problems and maintain store security.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Verified customer identification for alcohol or tobacco purchases.
Education
Certificate - Secretarial Administration Studies
St Johns College
Cork05.2006
Fetac Level 5 - Payroll
NightSchool.ie
Cork12.2020
Fetac Level 5 - BookKeeping
NightSchool.ie
Cork04.2021
Skills
- Call handling
- Supply management
- Appointment setting
- Client relations
- Office cleaning
- Mail routing
- Payment collection
- Data entry
- File and data retrieval systems
- Scheduling and calendar management
- Computer skills
- Customer service
- Friendly, positive attitude
Interests and Hobbies
- Volunteer with the local children's GAA training
- Walking
- Jogging
- Baking and Cooking
Timeline
Administrator
The Alzheimer Society of Ireland
07.2007 - Current
Stock Room Assistant
Next
03.2004 - 07.2005
Retail Assistant
The Jean Scene
01.2001 - 03.2004
Checkout Operator
Tesco
10.1997 - 03.2000
Certificate - Secretarial Administration Studies
St Johns College
Fetac Level 5 - Payroll
NightSchool.ie
Fetac Level 5 - BookKeeping
NightSchool.ie
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