Dmitriy Smotkin
Portlaoise,IE
Summary
I am a quick learning and hardworking individual with a highly motivated mindset for work, looking to apply my current work skills and progress in the working environment. Works well under pressure, while maintaining the initiative. As well as Customer Service skills. Possessing satisfactory level team working skills. Productive Food and Beverage Assistant with proven record of high-quality performance in fast-paced environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Food and Beverage Assistant
Midlands Park
Portlaoise, Laois
2022.07 - 2024.01
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Labourer
Midlands Windows & Doors
Port Laoise, Laois
2020.01 - 2024.01
- Adhered to site health and safety guidelines, maintaining safe, secure working environments
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
- Transported goods and materials safely and securely to prevent damage and loss.
- Installed locks and metal arms on newly fitted windows for security.
- Removed old windows and doors for renovation work.
- Installed various window and door types in customers' homes to desired specifications.
- Fixed single, double an triple glazed windows and glass doors in new construction sites.
- Utilised welding equipment and hand tools to install windows and doors.
Food and Beverage Assistant
Talbot Hotel Clonmel
Clonmel, Tipperary
2021.09 - 2022.05
- Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
- Actively listened to guests and understood when managing complex food service complaints.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
Food and Beverage Assistant
Killeshin Hotel
Port Laoise, Laois
2021.06 - 2021.09
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed timing standards in food deliveries to minimise delays.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Waiter
Kang Shung Restaurant
Portlaoise, LS
2020.02 - 2020.05
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Practiced healthy and safety measures to comply with regulations, especially during Covid-19
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Certificate of Higher Education - Security
ICSE
Galway, County Galway 2024.01 - 2024.01
Advanced/Higher Certificate - Digital Creative Media
Portlaoise Institute
Portlaoise, Laois 2020.09 - 2021.05
Skills
- Mixology knowledge
- Guest interaction
- Equipment management
- Drinks upselling
- Stock control
- Microsoft Word (2 years)
- Adobe (2 years)
- 3D Modelling
- Heavy lifting
- Construction
- Window fitting
Certification
Customer service Serving Microsoft Word (2 years) Adobe (2 years) Heavy lifting Hospitality (2 years) Advanced computer knowledge 3D Modeling Bartending Time management Cash handling Barista experience Construction site (1 year)
Languages
English
Fluent
Russian
Upper intermediate
German
Elementary
Timeline
Certificate of Higher Education - Security
ICSE
2024.01 - 2024.01
Food and Beverage Assistant
Midlands Park
2022.07 - 2024.01
Food and Beverage Assistant
Talbot Hotel Clonmel
2021.09 - 2022.05
Food and Beverage Assistant
Killeshin Hotel
2021.06 - 2021.09
Advanced/Higher Certificate - Digital Creative Media
Portlaoise Institute
2020.09 - 2021.05
Waiter
Kang Shung Restaurant
2020.02 - 2020.05
Labourer
Midlands Windows & Doors
2020.01 - 2024.01