Open to work
DIU TRAN THI
Dublin
Summary
Results-driven professional specialising in AI annotation, B2B sales, business development, and account management. Enhanced client retention and customer success through digital advertising and performance optimisation while leveraging Salesforce CRM for technical support and problem-solving. Committed team player with expertise in training and mentoring, focused on driving business growth and innovation.
Overview
3
3
Languages
1
1
year of post-secondary education
9
9
years of professional experience
Work history
AI trainer
Meridial marketplace
Online
2026.03 - Current
- Acquired and applied new skills to enhance daily operations.
- Executed daily tasks with accuracy, contributing to efficient workflow.
- Delivered work reliably and promptly to meet tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
AI Data Specialist
Covalen
Dublin, Dublin
2024.09 - 2026.02
- Analysed complex datasets to improve AI accuracy, safety, and response quality
- Improved large language model (LLM) performance through precise data annotation and thorough evaluation
- Identified and escalated critical content issues in line with policy and compliance standards
- Streamlined workflows and annotation processes in collaboration with cross-functional teams
- Delivered consistent accuracy in high-volume, quality-driven environment
- Supported various departments with crucial data needs, contributing to overall business success.
- Ensured regulatory compliance whilst managing sensitive customer data.
- Implemented efficient backup processes protecting against potential data loss scenarios.
B2B Sales Consultant
Enalyzer
2023.06 - 2024.05
- Executed targeted outreach and sales strategies, enhancing lead conversion rates
- Built and maintained strong client relationships, directly contributing to revenue growth
- Identified and developed new business opportunities, driving expansion in Asian markets
- Conducted market analysis to align product offerings with client needs
- Presented proposals convincingly, resulting in successful deal closures.
Publisher Account Manager
Concentrix
Kuala Lumpur
2021.05 - 2023.05
- Managed large portfolio of game and app publishers, increasing revenue through tailored digital advertising solutions (Meta Ads)
- Provided strategic and technical guidance to optimise campaign performance and ROI
- Enhanced client retention through proactive account management and customized solutions addressing specific client needs
- Led client onboarding, training sessions, and product demonstrations
- Collaborated with internal teams to refine sales strategies and improve campaign effectiveness
- Recognized for delivering high client satisfaction and consistent performance outcomes
- Executed regional account strategy to build and manage licensing pipeline, ensuring alignment with publisher goals
- Balance new customer acquisition with retention and expansion of existing accounts. Increase sales by 60% for markets.
Microsoft Technical Support Specialist
Tek Experts
Hanoi
2019.05 - 2021.07
- Delivered expert-level technical support for Microsoft products to global enterprise users
- Diagnosed and resolved software, system, and network-related issues efficiently
- Achieved high customer satisfaction through clear communication and timely issue resolution
- Documented solutions and enhanced knowledge base for improved team efficiency. Supported sales team by managing customer inquiries and streamlining communication
- Managed over 50 customer calls/ chats per day.
- Installed software updates for improved system performance.
Senior store manager
Kedma Beauty
Hanoi
2019.06 - 2021.04
- Oversaw budget planning for controlled expenditure and maximized profitability.
- Delivered exceptional customer service, resulting in repeat business growth.
- Handled recruitment processes, hiring competent individuals who enhanced team productivity.
- Trained new hires on company policies and procedures, ensuring compliance across board.
- Reviewed performance metrics to identify areas of improvement regularly.
- Analysed sales trends for effective stock management and re-ordering process.
- Established health and safety guidelines within store premises, promoting safe working conditions.
- Resolved customer complaints promptly, maintaining brand reputation effectively.
- Built strong relationships with local community through active participation in events.
- Maintained appealing store presentation, increasing footfall substantially.
Sales & IT Project Assistant
IPCOMPS
Hanoi
2018.01 - 2019.05
- Coordinated sales operations and account management for domain and IT services
- Facilitated IT project management and cross-functional communication
- Streamlined internal processes to enhance operational efficiency
- Conducted thorough research for informed decision making within the project scope.
- Facilitated effective communication amongst team members for better productivity.
Education
Bachelor of Science - Information Technology
Hanoi University
VietnamCCNA - Cisco Network Administration
Hanoi University of Science and Technology
Hanoi 2018.06 - 2018.12
Skills
- AI annotation
- B2B Sales & Business Development
- Account management
- Digital Advertising & Performance Optimization
- Client retention
- Customer success
- Cross-functional Collaboration
- Salesforce CRM
- Technical support
- Problem-solving
- Communication skills
- Technical Documentation
- Google Workspace
- ITSM tools
LANGUAGES
English (Fluent)
Vietnamese (Native)
Norwegian (Basic)
EXTRA DETAILS
- Work glowing reviews: Meta appreciation email.png - Google Drive
- References: Available upon request. Availability: Immediately start after 2 weeks of paperwork.
- I will likely require sponsorship from a new employer in the future to obtain a work permit and visa in the country.
- Currently, I work remotely as an AI trainer for various platforms.
- In addition to my professional background, I have over 10 years of experience managing a small grocery business in Vietnam, developing strong customer service, sales, and client relationship skills. I also have experience promoting e-commerce migration services for platforms such as Amazon and Shopify.
Accomplishments
Concentrix Malaysia nominated me as the great change maker and did a splendid job to whole markets and brought sales, technical supports and product promotion to the best performance. The awards were sent by both clients Meta and Concentrix country manager.
Work preference
Job search status
Open to workWork Type
Full timeContract workLocation preference
On-siteHybridRemoteSalary range
€40000/yr - €80000/yrTimeline
AI trainer
Meridial marketplace
2026.03 - Current
AI Data Specialist
Covalen
2024.09 - 2026.02
B2B Sales Consultant
Enalyzer
2023.06 - 2024.05
Publisher Account Manager
Concentrix
2021.05 - 2023.05
Senior store manager
Kedma Beauty
2019.06 - 2021.04
Microsoft Technical Support Specialist
Tek Experts
2019.05 - 2021.07
CCNA - Cisco Network Administration
Hanoi University of Science and Technology
2018.06 - 2018.12
Sales & IT Project Assistant
IPCOMPS
2018.01 - 2019.05
Bachelor of Science - Information Technology
Hanoi University