DITTY JOSE THOMAS -Automobile Engineer
Dublin
Summary
Automotive professional with 22+ years across motor insurance claims and workshop operations in Oman and India. Deliver under pressure while leading teams, applying strong technical judgment, and driving continuous improvement. Expertise includes end-to-end claims management (assessment, negotiation, fraud review, reinsurance/recovery), workshop administration, and policy compliance. Known for improving turnaround times, controlling repair costs, ensuring quality, and strengthening customer and stakeholder relationships.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Assistant Manager/Branch Incharge
Oman Trading Establishment LLC (Auto Div) (Dealer for Hyundai,Chevorlet,Isuzu Greatwall & Havell)
Muscat
09.2024 - 07.2025
- Assisted in managing daily operations and staff scheduling.
- Coordinated inventory management and ensured stock levels were maintained to avoid any delays in parts supply.
- Supported training programs for new employees and ongoing staff development.
- Provided technical support for the service advisor, floor supervisor, and technicians where required.
- Implemented customer service initiatives to enhance client satisfaction.
- Facilitated communication between departments to streamline workflows.
- Organized team meetings to discuss project updates and operational challenges.
- Evaluated vendor performance and assisted in supplier negotiations.
- Developed reports on operational efficiency for management review.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with the finance department for daily branch account settlements.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of staffs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate, and timely reports for budgeted target achievement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Floor Supervisor
Wasan Ford
12.2023 - 09.2024
- Collaborated with service advisor to address customer concerns effectively.
- Accompanied customers during road tests to validate service issues.
- Scheduled job assignments according to workshop calendar to optimize workflow.
- Ensured timely completion of all tasks within scheduled timeframes.
- Communicated delays to service advisor, providing detailed information for customer approval.
- Updated scheduling system regularly in partnership with service advisor for efficiency.
- Guided technicians on proper diagnosis and quality standards for repairs.
- Promoted use of workshop manuals and technical literature to enhance diagnostic accuracy.
Assist. manager, motor claims
VISION INSURANCE CO. SAOG
MUSCAT
09.2009 - 04.2023
- Supported and managed designated team to enhance productivity and efficiency.
- Analyzed, validated, and approved claims intimations in compliance with policy guidelines.
- Coordinated with stakeholders for seamless handling of motor claims.
- Prepared and analyzed motor claims reports for management review, including quarterly CMA report.
- Investigated potentially fraudulent claims to mitigate risks.
- Negotiated fairly with repairers, claimants, and stakeholders to ensure equitable settlements.
- Liaised with dealers and garages to arrange necessary repairs efficiently.
- Handled reinsurance and recovery claims while pursuing timely fund recovery.
Warranty Administrator
OMASCO
04.2006 - 09.2009
- Assumed full operational responsibility for warranty management of Honda vehicles in Oman.
- Ensured compliance of all warranty repairs with policy principles.
- Conducted inspection, diagnosis, and authorization of warranty repairs.
- Prepared and submitted technical reports to Honda Motor Company Japan for market-driven improvements.
- Received, recorded, and filed technical information from Honda while training technical staff.
- Cultivated strong relationships with principals through consistent communication.
- Coached customer-centered thinking to enhance corporate image and increase satisfaction.
- Managed performance and development across all operational branches.
Works Manager
Boxon International
Kottayam
04.2005 - 12.2005
- Reported to General Manager while overseeing administration of workshop operations.
- Managed daily activities to ensure smooth workflow and efficiency.
- Cultivated customer relations to enhance satisfaction and retention.
- Monitored achievement of daily, weekly, and monthly targets.
- Handled account transactions, maintaining accuracy and compliance.
- Conducted service marketing initiatives to boost visibility and sales.
- Provided technical and administrative training to staff members.
- Updated all records, including accounts, invoices, and delivery notes.
Technician
Metro Ford
02.2001 - 09.2003
- Interact with floor supervisor and service advisor.
- Periodical maintenance.
- Mechanical & Electrical repairs.
- Trouble shooting, Repairing & Programming of electronic devices with the help of ford diagnosis system.
- Vehicle test drive before and after repair.
- Ford Dealer
Education
Bachelor of Engineering - Automobile
Rural Engineering College
Hulkoti, KarnatakaSkills
- Inventory management
- Customer service
- Team leadership
- Operational efficiency
- Conflict resolution
- Vehicle inspection
- Claim assessment and negotiation
Hobbies and Interests
- Travelling
- Driving
- Sports
- Listening to Music
Status
Married
Personal Information
- Age & Date Of Birth : 48 years - 25/12/1977
- Nationality: Indian
- Gender: Male
- Indian Passport Number: W1412737
- Place of issue: Muscat,Oman
- Date of Issue: 06/10/2022
- Date of Expiry: 05/10/2032
Languages
English
Advanced (C1)
C1
Arabic
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Malayalam
Native
Native
Certification
Indian driving license issued in 1996.
Accomplishments
Selected for staff talent program for the month of Oct 2023.
Timeline
Assistant Manager/Branch Incharge
Oman Trading Establishment LLC (Auto Div) (Dealer for Hyundai,Chevorlet,Isuzu Greatwall & Havell)
09.2024 - 07.2025
Floor Supervisor
Wasan Ford
12.2023 - 09.2024
Assist. manager, motor claims
VISION INSURANCE CO. SAOG
09.2009 - 04.2023
Warranty Administrator
OMASCO
04.2006 - 09.2009
Works Manager
Boxon International
04.2005 - 12.2005
Technician
Metro Ford
02.2001 - 09.2003
Bachelor of Engineering - Automobile
Rural Engineering College