Dirin Brett Lennon
Tramore,Waterford
Summary
Energetic and outgoing professional with dedication to positive customer relations. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Outgoing and eager to assist the team and willing to take on any task. Friendly and enthusiastic, with adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Focused and reliable, bringing high enthusiasm and excellent customer service and conflict resolution skills. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
Overview
2
2
years of professional experience
Work History
Senior Waitress and Barista
Moes Cafe
Tramore, Waterford
08.2021 - 08.2023
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Accurately took orders, making menu recommendations as appropriate.
Education
Bachelor of Arts - Musical Theatre
Munster Technological University
Cork 09.2021 -
Skills
- Capacity management
- Customer service
- Barista experience
- Opening and closing procedures
- Strong communication
- Employee training
- Upbeat, outgoing and positive
Work History Reference
Leanne Brackenbury
Manager
Moes
Promenade, Tramore West, Co Waterford
0833461357
LeanneBrackenbury@gmail.com
To whom it may concern,
It is my pleasure to recommend Ms Brett for your position. Although I will miss Dirin's skill, expertise and
professionalism in my practice.
Having Known Dirin for two years as her manager I am certain that she will thrive in your workplace
due to her excellence while supervising and dealing with others in particular customers and co-workers.
During Dirin's time working with me, she has always impressed me as a staff member with her
organization and team working ability and I am therefore confidently able to recommend Dirin based on
this experience.
Dirin is a delight to work with and I wouldn’t hesitate to hire her again.
Should you have any further questions about Dirin, feel free to reach me at
0833461357
Sincerely
Leanne Brackenbury
Timeline
Bachelor of Arts - Musical Theatre
Munster Technological University
09.2021 -
Senior Waitress and Barista
Moes Cafe
08.2021 - 08.2023
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