Diona Allko
Ashbourne,Meath
Summary
Organised administrative professional with professional appearance and communication skills. Focused on helping office meet demands with impeccably managed files, meetings and schedules. Exceptional analytical, organisational and communication skills in support of internal office efficiency and customer service or engagement objectives. Motivated with years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Secretary judicial
Pogradec District Court
Pogradec, Albania
05.2019 - 04.2024
- Organised and maintained filing system for easy staff access.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
Trainer
Association Une, Gruaja
Pogradec, Albania
12.2017 - 02.2019
- Monitored employee progress, offering feedback to management on additional training requirements.
- Assigned training exercises and skill assessments to newly hired employees.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Analysed training needs to determine learning styles and skills shortages.
Call centre agent
Teleperformanc Albania
Tirana, Albania
01.2016 - 11.2017
- Built positive customer rapport through friendly, professional communication.
Tobacco shop manager
IGLA shpk
Pogradec, Albania
01.2015 - 01.2016
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Enforced service standards to maintain establishment reputation for excellence.
Education
Bachelor of Low - justice
University of Tirana
Tirane, Albania 10.2010 - 10.2013
Skills
- Attention to Detail
- Social media marketing
- POS software expertise
- Microsoft Powerpoint
- Filing experience
- Paper and electronic filing
Languages
English
Elementary
Italian
Elementary
Timeline
Secretary judicial
Pogradec District Court
05.2019 - 04.2024
Trainer
Association Une, Gruaja
12.2017 - 02.2019
Call centre agent
Teleperformanc Albania
01.2016 - 11.2017
Tobacco shop manager
IGLA shpk
01.2015 - 01.2016
Bachelor of Low - justice
University of Tirana
10.2010 - 10.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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