Dioma Conway
Limerick
Summary
Customer-focused Passenger Service Agent recognized for productivity and efficient task completion. Possess specialized skills in customer service, issue resolution, and boarding procedures. Excel in communication, teamwork, and adaptability, ensuring seamless travel experiences for passengers.
Overview
21
21
years of professional experience
Work History
Passanger Service Agent
Aer Lingus
Limerick, Limeric
01.1999 - 01.2020
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Managed gate, ramp and cabin services for each flight.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Ensured all safety protocols were followed during the check-in process.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Processed reservations and issued travel and hotel vouchers.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Education
Some College (No Degree) -
Laurel Hill Secondary School
Limerick Skills
- Strong organization
- Reservations
- Passenger assistance
- Public announcements
- Cash management
Timeline
Passanger Service Agent
Aer Lingus
01.1999 - 01.2020
Some College (No Degree) -
Laurel Hill Secondary School
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