Dino Omrcen
Dublin,L
Summary
Proven Quality Assurance Analyst with a track record of enhancing content quality and ensuring compliance with industry standards at Teleperformance. Skilled in data analysis and mentoring, I've led teams to improve QA processes and content accuracy, demonstrating a keen ability to analyze reports and drive quality improvements.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst
Teleperformance
10.2020 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Content Reviewer
Teleperformance (Formerly Majorel)
12.2018 - 10.2020
- Enhanced content quality by reviewing and editing submissions for grammar, style, and accuracy.
- Identified trends and common issues in submitted content, enabling targeted training for content creators.
- Assisted in the development of new content categories, conducting thorough research to inform accurate categorization and tagging practices.
- Collaborated with team members to develop guidelines and best practices for content submission and review.
Content Reviewer
Cognizant
08.2017 - 10.2018
- Enhanced content quality by reviewing and editing submissions for grammar, style, and accuracy.
- Collaborated with team members to develop guidelines and best practices for content submission and review.
- Assisted in the development of new content categories, conducting thorough research to inform accurate categorization and tagging practices.
Education
High School Diploma -
Srednja Skola Fra Andrije Kacica Miocica
Makarska06.2009
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Root Cause Analysis
- Report Analysis
Accomplishments
- Supervised team of [Number] staff members.
- Promoted to [Name of position] within [Number] months due to outstanding work performance.
- Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
Timeline
Quality Assurance Analyst
Teleperformance
10.2020 - Current
Content Reviewer
Teleperformance (Formerly Majorel)
12.2018 - 10.2020
Content Reviewer
Cognizant
08.2017 - 10.2018
High School Diploma -
Srednja Skola Fra Andrije Kacica Miocica
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