Dinesh Antony Kidagan David
Dublin
Summary
Enthusiastic and customer-focused professional with proven airport experience at Chennai International Airport. Skilled in delivering exceptional passenger service, managing fast-paced operations, and handling diverse passenger needs. Eager to leverage strong communication, flexibility, and organizational skills as a Customer Service Agent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaner
Mitie
Dublin
01.2025 - Current
- Performed cleaning and sanitization of airport facilities to maintain hygiene and safety standards.
- Ensured waste disposal followed regulatory procedures.
- Worked efficiently in a fast-paced environment, adapting to changing demands.
- Maintained stock of cleaning supplies and reported any maintenance issues.
Passenger Service Agent
Dinesh Antony
Chennai, India
06.2023 - 12.2023
- Implemented automated systems to streamline passenger check-in processes.
- Ensured compliance with safety regulations during baggage handling operations.
- Assisted passengers needing mobility support and special accommodations.
- Delivered exceptional customer service at ticket desks and boarding gates.
- Provided professional assistance for customer inquiries in person and via phone.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Red Bus India
Chennai
05.2020 - 01.2022
- Company Overview: Chennai, India
- Assisted passengers with ticket bookings, cancellations, and inquiries.
- Provided real-time support for customers regarding travel schedules and delays.
- Handled customer complaints and ensured quick resolution to enhance service quality.
- Chennai, India
Customer Care Executive
Dinesh Antony
Chennai, India
07.2017 - 04.2019
- Collaborated with team members to maintain store organization.
- Resolved customer complaints and issues promptly and professionally.
- Greeted customers upon entering the store with a friendly attitude.
- Processed payments via cash, check or credit card.
Education
MSc - Supply Chain Management
Dublin Business School
01-2024
Master of Commerce (M.Com) -
Madras Christian College
05-2023
Bachelor of Commerce (B.Com) -
AM Jain College of Arts And Science
09-2020
Skills
- Customer Service
- Relationship Management
- Airport Operations
- Passenger Assistance
- Communication
- Problem-Solving
- Conflict Resolution
- Flexible with Shift Work
Certification
Manual Handling Certificate, Mitie
Languages
- English, Fluent – Written & Verbal
- Tamil, Native
Timeline
Cleaner
Mitie
01.2025 - Current
Passenger Service Agent
Dinesh Antony
06.2023 - 12.2023
Customer Service Representative
Red Bus India
05.2020 - 01.2022
Customer Care Executive
Dinesh Antony
07.2017 - 04.2019
MSc - Supply Chain Management
Dublin Business School
Master of Commerce (M.Com) -
Madras Christian College
Bachelor of Commerce (B.Com) -
AM Jain College of Arts And Science
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