Dimo Andreev

Managed and processed online customer orders while supporting customers throughout the full order lifecycle.
Handled inquiries via phone and email regarding deliveries, returns, refunds, and product information.
Resolved complaints professionally and coordinated with warehouse and logistics teams to ensure accurate order tracking and updates.

• Oversaw daily salon operations, staff coordination, and customer appointments while ensuring compliance with brand and safety standards.
  Led recruitment, onboarding, and training, fostering a high-performing team and exceptional customer experience.
  Monitored service quality, sales, inventory, and cash control, contributing to a 12% increase in monthly sales.

Supported the Store Manager in daily operations, ensuring efficient workflow and high service standards.
Led, motivated, and developed the team to achieve sales targets and company objectives.
Managed scheduling, store procedures, and customer service, ensuring smooth operations and a positive shopping experience.

Managed daily material supply to ensure smooth seat and interior production, aligning procurement with production schedules and customer requirements.
Monitored deliveries in line with Just-In-Time (JIT) logistics and adjusted supply plans based on schedule changes.
Collaborated with suppliers and transport partners, managed inventory, and supported financial and cycle reporting.

Managed overall bar operations, budgeting, and cost control while ensuring service quality and regulatory compliance.
Recruited, trained, and led a high-performing team, optimizing schedules and workflow.
Oversaw inventory, supplier relations, financial reporting, and collaborated with senior management to improve guest satisfaction.