Dimitri Ketchankoué
Hatvan
Summary
I am responsible for the collection of debt on an allocated portfolio of customers, alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.
Given the level of seniority associated with this position, the portfolio have a significant level of complexity and I act as the primary point of contact within the team and lead conference calls involving a diverse range of collaborators to address and resolve issues related to disputes, non-payment, or account reconciliation.
Overview
6
6
years of professional experience
Work History
Sr French Credit and Collections Analyst
Thermofisher Scientific
09.2023 - Current
- Assist and backup the team leader . hold team meeting and make report of income cash and disputes
- Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
- Arrange and lead internal and external customer meetings to address and resolve issues related to disputes, non-payment, or account reconciliation.
- Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
- Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
- Work with local sales,CS and Team Leader to solve problem accounts and determine when accounts should be placed on hold.
- Update core systems manually to accurately reflect credit limits, hold status, etc.
- Oversee the monitoring of all accounts placed on hold within designated credit management countries,ensure the release of orders once payment is received, or when appropriate evidence is secured . Carry out appropriate hold activity directly on allocated Key Accounts.
French Credit & Collections Representative
Thermo Fisher Scientific Inc.
07.2022 - 09.2023
- Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
- Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
- Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
- Update core systems manually to accurately reflect credit limits, hold status, etc.
- Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
- Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
- Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
- Log, review and monitor customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.
- Allocate credits in consultation with Cash allocation team, Customer Services and customers.
- Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
- Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
- Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
- Assist with the company’s e-invoicing process
- Assist the cash application team where required (remittance request etc.).
French and English Sales Support Representative
Nu Skin
01.2019 - 06.2022
- Answering Products, Website and order related Inquiries.
- Documentation of incoming inquiries as we want to improve continuously.
- Commercial Support: Order management,order entry, price checking, order clearing,complaint,handling,coordination of delivery and billing
- End-to-end order status management (Order fulfillment, customer requests, products changes and returns).
- Proactively act to understand and solve customer needs and identify solutions to non-standard task /queries.
- Administrative tasks and Ad Hoc requests
Education
Bachelor of Science - Business Administration And Management
University of Debrecen
Debrecen, Hungary 01-2018
Skills
- SAP PR1
- Excel
- Powerpoint
- Confident communication skills
- Strong organisational and time managemen
- Attention to detail and accuracy
- SQL
Languages
French
Native language
English
Advanced
C1
Timeline
Sr French Credit and Collections Analyst
Thermofisher Scientific
09.2023 - Current
French Credit & Collections Representative
Thermo Fisher Scientific Inc.
07.2022 - 09.2023
French and English Sales Support Representative
Nu Skin
01.2019 - 06.2022
Bachelor of Science - Business Administration And Management
University of Debrecen
Similar Profiles
Shi-asia brightShi-asia bright
Sr. Formulation Technician at Thermofisher ScientificSr. Formulation Technician at Thermofisher Scientific
Steven BarrySteven Barry
Facilities Supervisor at Thermofisher ScientificFacilities Supervisor at Thermofisher Scientific
Lionel CherryLionel Cherry
Formulation Technician II at Thermofisher ScientificFormulation Technician II at Thermofisher Scientific