Dillah Maryshania Tiony
Nairobi
Summary
Dedicated customer service professional with experience in hospitality, safety, effective communication and teamwork. Well-versed in emergency procedure, First Aid/CPR, and cultural sensitivity. Skilled in conflict resolution, multitasking, and maintaining strong attention to detail to ensure efficiency and positive outcomes and exceptional customer services.
Overview
2
2
years of professional experience
Work History
Volunteer
Waraka Africa Intiative
03.2024 - Current
- Implemented feedback mechanisms to gather insights from volunteers for continuous improvement.
- Facilitated workshops for skill development, enhancing participants' confidence and knowledge.
• Engaged in community outreach programs promoting sustainable governance and conflict resolution.
• Developed interpersonal skills by working with diverse groups and addressing humanitarian needs.
Event Catering
Calviroo Events Company
01.2023 - 12.2024
- Provided exceptional customer service during large-scale events, including weddings and funerals, ensuring guests’ needs were met promptly and courteously
- Collaborated with a team to coordinate food preparation and service for events hosting over500 attendees
- Ensured compliance with hygiene and safety standards in a fast-paced, high-pressure environment
- Delivered a memorable and seamless experience for clients, earning consistent positive feedback
Education
BSc. - Instrumentation and Control Engineering
Egerton University
11-2024
Kenya Certificate of Secondary Education (KSCE) -
Asumbi Girls High School
11-2017
Skills
- Customer Service Excellence
- Strong Interpersonal Skills
- Communication Skills
- First Aid
- Multi-cultural sensitivity
- Conflict Resolution
- Problem-Solving
- Time Management
- Calm under pressure
- Multi-tasking
- Positive attitude
- Organized and efficient
PERSONAL INFORMATION
Height: 172cm
Age: 24 years
Nationality: Kenyan
LANGUAGE
Fluent in English (verbal, reading and written)
Fluent in Kiswahili (verbal, reading and written)
References
Will be provided upon request
Timeline
Volunteer
Waraka Africa Intiative
03.2024 - Current
Event Catering
Calviroo Events Company
01.2023 - 12.2024
BSc. - Instrumentation and Control Engineering
Egerton University
Kenya Certificate of Secondary Education (KSCE) -
Asumbi Girls High School
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