DILEK KAYA

I took on responsibilities in operations management, inventory control, and in-store customer relations. I actively worked across the women’s, men’s, and kid's departments, gaining insight into the unique dynamics of each. Given Zara’s multinational structure, I had the opportunity to collaborate with colleagues from diverse backgrounds. This experience allowed me to enhance my communication and teamwork skills in multicultural environments, while also elevating my professional competencies. I have strengthened my ability to think strategically and deliver effective solutions in the fast-paced retail sector.

Selling private pension and life insurance at Isbank branches. Coaching branch employes. Supporting the customers in the portfolio in their operational processes.

Determining the sales budget policies of the company. Working to increase sales, turnover and profitability. To expand the existing dealer network in Turkiye and to create a new dealer network (25 dealers). Organizing fair organizations. Managing the sales support team.

Providing solutions to the demands, suggestions and complaints of corporate and individual health insurance customers. Supporting the operational processes of sales channels in the field. execution of campaign works for corporate customers.

Fund management (national and international customers). Ensuring investment in these funds by making risk analysis of fund in the world.

Selling life and savings policies. Following the after-sales processes. Providing training to new agency representatives.

Making all checks and promissory notes of 410 bank branches. Execution of interbank clearing transactions. Initiating the legal processes of bad checks and bills and notifying the necessary authorities.