Diego Velasquez
Valetta,Malta
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
10
10
years of professional experience
Work History
Customer Service
Optica Xelaju
Quetzaltenango, Quetzaltenango
04.2017 - 02.2025
- Conducted regular performance reviews with team members, setting clear objectives and providing constructive feedback.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Organised and chaired weekly team meetings to discuss performance metrics, sharing best practices and addressing challenges.
- Oversaw the resolution of complex customer issues, maintaining a resolution rate of over 95% within agreed timeframes.
Customer service
Optical Center
Quetzaltenango, Quetzaltenango
01.2015 - 02.2017
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Created customer-friendly sales environment.
- Recommended products to customers based on their needs and preferences.
Education
A-Levels - English
English Language Institute
ELI01-2025
SVQ Level 5 - Licenciatura Optometry
Galileo
University01-2020
Skills
- Customer retention
- Staff training
- Performance management
- Customer relationship management
- Team leadership
- Client interaction
- Sales expertise
- Positive attitude
- Creative thinking
- Relationship-building
- Inventory control
- Crisis management
Languages
Spanish
First Language
English
Intermediate
B1
Portuguese
Elementary
A2
Interests
- photographer
- drummer
- traveler
- painter
- I am mountaineer and I climb volcanoes and mountains
- short hair
Timeline
Customer Service
Optica Xelaju
04.2017 - 02.2025
Customer service
Optical Center
01.2015 - 02.2017
A-Levels - English
English Language Institute
SVQ Level 5 - Licenciatura Optometry
Galileo