Diego Sánchez
Davenport
Summary
Versatile and dynamic professional with a proven track record at Bm Cargo, excelling in operations management and customer relations. Expert in enhancing customer satisfaction and loyalty, demonstrated through effective conflict resolution and empathy. Skilled in critical thinking and data entry, adept at transforming challenges into solutions and achievements.
Overview
4
4
years of professional experience
Work History
Franchise Owner
Bm Cargo
03.2024 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Operations Assistant
Bm Cargo
10.2022 - 12.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
Customer Services
Bm Cargo
01.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of International Business -
APEC
Dominican Republic10-2023
High School Diploma -
CENSFE
Dominican Republic07-2019
Skills
- Brand compliance
- Customer relations
- Operations management
- Small business operations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Verbal and written communication
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Franchise Owner
Bm Cargo
03.2024 - 09.2024
Operations Assistant
Bm Cargo
10.2022 - 12.2023
Customer Services
Bm Cargo
01.2021 - 09.2022
Bachelor of International Business -
APEC
High School Diploma -
CENSFE
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