Didier Mazamba
Galway,Ireland
Summary
Results-driven Senior EMEA Distribution Excellence & Operations Manager with 6+ years of progressive experience spanning distribution management, commercial operations, and strategic sales leadership. Proven track record of driving operational excellence across diverse functions including business development, contract management, demand planning, supply chain optimization, and project management. Successfully managed 100+ distributor and NGO accounts across EMEA, generating €5.5M+ in annual revenue. Skilled in building high-performance strategies, developing training programs, and leveraging cross-functional expertise—rooted in IT technical foundation—to deliver sustainable business growth and operational efficiency.
Overview
12
12
years of professional experience
Work history
EMEA Distributor & Operations Manager
Abbott
Galway , Ireland
2022.01 - 2025.12
- Conducted business meetings professionally whilst promoting company values.
- Implemented operational procedures to increase efficiency.
- Managed stock control systems, reducing wastage and spoilage.
- Negotiated contracts with key vendors for competitive pricing.
- Increased market presence by establishing new distribution channels.
- Ensured compliance with health and safety regulations at all times.
- Resolved customer complaints promptly, maintaining positive relationships.
- Identified potential clients through market research, expanding client base.
- Promoted products at trade fairs, attracting new customers.
- Analysed sales data, identifying trends in consumer behaviour.
- Managed inventory to support continuous product availability and drive customer satisfaction.
- Oversaw strategic planning for all distribution, managing high-volume needs with accuracy.
- Researched market trends to inform product launch strategy.
- Collaborated with staff in planning strategies to achieve distribution targets.
- Utilised software for tracking and handling customer sales orders to boost accuracy.
- Streamlined processes to enhance operational productivity and overall traceability.
- Increased client retention by providing superior customer service.
- Oversaw operations of distribution facilities and shipped exports to destinations.
- Training of Commercial Directors on distributor order management, Supply chain Process, coordinate Distributor Training for OEC and Complaints Handling.
- Face to Face visit/meeting to Distributors to review progress.
- Inside Sales: Development of low revenue Distributors for Mena & Africa Sub-Saharan 1.1M target, increase target by 45%.
EMEA Distributor & Operations Specialist
Abbott
Galway, Ireland
2019.09 - 2022.01
- Maintained thorough records of all transactions and dealings.
- Implemented operational procedures to increase efficiency.
- Analysed sales data, identifying trends in consumer behaviour.
- Travelled extensively to source quality products from diverse markets.
- Identified potential clients through market research, expanding client base.
- Conducted business meetings professionally whilst promoting company values.
- Organised regular training sessions to enhance staff skills.
- Resolved customer complaints promptly, maintaining positive relationships.
- Streamlined inventory management to reduce excess stock.
- Managed stock control systems, reducing wastage and spoilage.
- Increased market presence by establishing new distribution channels.
- Stay current with inventory levels and requirements, in particular products on allocation.
- Distribution Pricing - link with master data, ensure prices are updated in line with approved pricing levels and distributor contracts.
- Ensure distributions information is up-to-date in CRM (SAP and Sales force).
- Liaise frequently with Customer Service, Sales, Credit & Collections, Legal, Compliance, Marketing to resolve open issues.
- Oversee distribution contract administration, maintaining meticulous records in a centralized repository. Curate and manage a robust distributor database tracking current and prospective partners across target markets to support strategic business development.
Customer service specialist & Distribution Business
Abbott
Galway, Ireland
2016.07 - 2019.09
- Investigated and resolved customer queries within defined SLAs, ensuring timely and effective solutions
- Partnered with Country Manager and Sales Executives to optimize customer experience and drive revenue maximization across assigned markets
- Participated in training sessions for professional development.
- Provided product information, increasing customer knowledge.
- Delivered consistently positive customer feedback through friendly, knowledgeable service and proactive support.
- Managed key accounts across French-speaking Africa and the MENA region
- Oversaw strategic NGO partnerships including MSF, Direct Relief, and RTI International; delivered weekly metric reports aligned with client KPIs.
- Collaborated closely with Supply Chain on day-to-day stock management and order processing, including freight forwarding coordination, shipment tracking, and delivery logistics
- Managed high-volume customer queries simultaneously through effective prioritization and multitasking.
- Proactively followed up on unresolved issues, conducting research to identify root causes and implement corrective actions.
Technical support engineer
Oracle
Galway , Ireland
2014.05 - 2016.07
- Performed routine system checks, ensuring swift detection of any malfunctioning components or systems.
- Developed comprehensive user guides to facilitate effortless use of technology.
- Showcased keen analytical skills whilst diagnosing complex technical problems.
- Evaluated existing work procedures regularly for identifying improvement opportunities.
- Prioritised tasks effectively for efficient resolution of customer concerns.
- Ensured compliance with company policies during installation and configuration of new systems or software applications.
- Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
- Collaborated with cross-functional teams to ensure smooth system functioning.
- Streamlined communication processes between IT department and end-users, promoting better understanding of technical requirements.
- Diagnosed and resolved critical software issues, delivering tailored solutions and step-by-step guidance to customers on bug fixes and reactive maintenance.
- Delivered remote technical support for product functionality, routine maintenance, and complex troubleshooting, ensuring seamless user experience and minimal downtime.
- Managed Opera PMS (Property Management System) for Louvre Hotel, overseeing reservations, cancellations, and no-show processing while troubleshooting software issues to ensure seamless front-desk operations.
- Communicated complex technical concepts to customers through multiple channels (phone, email, live chat), ensuring clarity and effective resolution. Produced data-driven assessment reports on equipment issues to inform operational improvements. Managed and prioritized high-volume support tickets to optimize response times and resource allocation.
Education
Bachelor degree - Aerotechnique avionics
Haute-Ecole Condorcet - Charleroi
Charleroi2004-06
Skills
- Order processing automation
- Commercial driving license
- Territory management
- Database management
- Logistics management
- Financial acumen
- Technical product knowledge
- Order fulfilment
- Vendor relations
- Sales analysis
- Inventory forecasting
- Purchasing procedures
- Sales negotiation
- Warehouse operations
- Contract interpretation
- Market research
- Budgeting and forecasting
- Supply chain coordination
- Customer Service
- Project Management
- Process Improvement
- Contract management
- Operations management
- Material Requirements Planning (MRP)
- Lean supply chain management
- Change management
- Supply network evaluations
- SAP
- SAP Business One
- Operational strategy
- Financial management and reporting
- Logistics operations
- Import and export permit knowledge
- Stakeholder communication
- Microsoft Dynamics
- Operational excellence
- Cross-functional leadership
- Multi Warehouse Management
- Customer relationship management
- Supply chain strategy
- Supply chain management
- Demand planning
Languages
English, French
Native
Accomplishments
PMO certification extensive training (Abbott) 2023.Licences & Certifications (B2B sales, Solution Sales LinkedIn) 2020.
Completed comprehensive PMO (Project Management Office) certification and extensive training through Abbott's professional development program (2023).
Timeline
EMEA Distributor & Operations Manager
Abbott
2022.01 - 2025.12
EMEA Distributor & Operations Specialist
Abbott
2019.09 - 2022.01
Customer service specialist & Distribution Business
Abbott
2016.07 - 2019.09
Technical support engineer
Oracle
2014.05 - 2016.07
Bachelor degree - Aerotechnique avionics
Haute-Ecole Condorcet - Charleroi