Dianella Chacon
Naas
Summary
Professional with over 8 years of experience in customer service, hospitality, and administrative roles. Highly motivated and adaptable employee with a strong work ethic and excellent interpersonal skills. Committed to delivering exceptional customer experiences and efficiently handling administrative tasks. Seeking to leverage skills in administration and client relations in a dynamic work environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
Roches Brassiere
Naas, Co Kildare
2025.12 - Current
- Managed shift operations, leading both floor staff and coordinating with the kitchen to deliver a seamless guest experience.
- Control cash handling procedures and prepared daily reports for management.
- Improved team communication, resulting in faster service and higher customer satisfaction.
Food and Beverage Assistant
Palmerstown House Estate
Naas, Ireland
2023.12 - 2025.11
- Maintain responsibility for the Restaurant, Bar, Events and areas of work relating to food and beverage.
- Ensure all customer and guest expectations are exceeded.
- Demonstrate a complete knowledge of menu items
- Helping setting up room for functions and working in them.
- Answering calls and making bookings over the phone.
Waitress
Lapland Hotels
Luosto, Finland
2024.11 - 2025.03
- Enhanced guest satisfaction through attentive and prompt service.
- Take and serve food/drinks orders.
- Cooperate and communicate with all serving and kitchen staff
Brand Ambassador
Guinness Storehouse
Dublin, Ireland
2021.10 - 2022.05
- Interacted face-to-face with customers to promote products and services and increase sales.
- Created engaging experiences for visitors and maintained extensive brand knowledge.
- Managed brand activities and events.
- Handling large volumes of visitors, up to 3000 people.
Education
Bachelor of Business Administration: International Business
Dorset College
Dublin, Ireland 2021.01 - 2021.08
Certificate of Higher Education: Business
Independent College Dublin
Dublin, Ireland 2020.01 - 2020.12
Bachelor of Business Administration and Finance -
Autonomous University of Chihuahua.
Chihuahua, Mexico 2010.09 - 2014.05
Skills
- Customer service
- Speed and efficiency
- Creativity
- Teamwork
- Fast learner
- Clear communication
Languages
Spanish
Native
English
Advanced
C1
Timeline
Supervisor
Roches Brassiere
2025.12 - Current
Waitress
Lapland Hotels
2024.11 - 2025.03
Food and Beverage Assistant
Palmerstown House Estate
2023.12 - 2025.11
Brand Ambassador
Guinness Storehouse
2021.10 - 2022.05
Bachelor of Business Administration: International Business
Dorset College
2021.01 - 2021.08
Certificate of Higher Education: Business
Independent College Dublin
2020.01 - 2020.12
Bachelor of Business Administration and Finance -
Autonomous University of Chihuahua.
2010.09 - 2014.05