Diane Benson
Winnipeg
Summary
Dynamic Medical Office Assistant with proven expertise in EMR systems like LibreMD and exceptional billing accuracy, honed at Provencher Pediatrics. Excelled in multitasking and organization, enhancing patient care and administrative efficiency. Demonstrated adaptability and a positive attitude, significantly improving patient scheduling and information management processes.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Provencher Pediatrics
06.2020 - 02.2025
- Answered telephone calls to offer office information, answer questions, and direct parents to resources as appropriate
- Coordinated patient scheduling, check-in, check-out and completed all billing, reconciling and resubmission
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone communications
- Supported administrative tasks such as ordering supplies, inventory management, ordering all vaccines
- Prepared all vaccines and administered via intramuscular injection as needed and requested
Doctor's Assistant
Winnipeg Clinic
01.2019 - 03.2020
- Scheduled patient appointments and managed calendar for the clinic.
- Prepared treatment rooms for patient examinations.
- Answered telephone calls promptly
- Floated to different departments regularly, obtaining knowledge in a variety of specialties
- Faxed, filed and scanned all documents
Doctor's Assistant
Dermatology Clinic
09.2013 - 01.2019
- Prepared treatment rooms for patient examinations.
- Prepared biopsies for diagnostic evaluation.
- Assisted a plastic surgeon with minor surgeries once a week
- Filing , prepared charts for daily schedule
- Operation of UVB booth, ensuring patients are getting the correct time and checking their progress at each appointment
- Prepared referrals and tracked to ensure all follow up was completed
- Scheduled patient appointments and managed calendar for the clinic.
Education
No Degree - Intramuscular Injection Training
Canadian Institute of Management And Technology
Brampton, Ontario06-2023
Healthcare Access Services ( MOA Equivalent ) - Health Care Assistant And Administration
Winnipeg Technical College ( Now MITT )
Winnipeg - Pembina Campus06-1998
High School Diploma -
Transcona Collegiate Institute
Winnipeg06-1995
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Proficient in EMR - LibreMD, Accuro and Max Gold
- Medical terminology
- Positive attitude
- Phone and email etiquette
- Quick learner and adapt easily
- Exceptional and prompt billing
Timeline
Medical Office Assistant
Provencher Pediatrics
06.2020 - 02.2025
Doctor's Assistant
Winnipeg Clinic
01.2019 - 03.2020
Doctor's Assistant
Dermatology Clinic
09.2013 - 01.2019
No Degree - Intramuscular Injection Training
Canadian Institute of Management And Technology
Healthcare Access Services ( MOA Equivalent ) - Health Care Assistant And Administration
Winnipeg Technical College ( Now MITT )
High School Diploma -
Transcona Collegiate Institute
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