Diana Sofia Cubitchi
Lucan,Dublin
Summary
Dedicated professional with a strong foundation in customer service and guest relations, known for exceptional discretion and confidentiality. Demonstrates professional integrity, empathy, and understanding in all interactions. Skilled in complaint handling, documentation development, and mentoring and training. Committed to punctuality and service orientation, with a proven ability to enhance customer satisfaction through effective communication.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Accommodation assistant
Domastic and general
Dublin, Dublin
04.2024 - Current
- Maintained clean and hygienic environment by regular cleaning of rooms, bathrooms, lounges, and public areas.
- Ensured guest satisfaction by addressing their queries promptly and efficiently.
- Served guests with high-quality service to ensure a pleasant stay.
- Coordinated with maintenance staff for any repairs or refurbishments in the accommodation units.
- Promoted a positive image of the property by delivering excellent customer service.
Bank teller
BRD Groupe Societe Generale
Cluj-Napoca, Cluj
02.2023 - 04.2024
- Improved customer satisfaction by promptly processing transactions and answering inquiries.
- Managed high-volume cash handling for efficient banking operations.
- Boosted client trust with accurate account record maintenance.
- Ensured security measures, minimising risk of fraudulent activity.
- Assisted clients to achieve financial objectives.
- Organised documents, enhancing administrative efficiency.
- Performed daily cash drawer reconciliation to maintain accuracy.
- Facilitated training sessions for newly hired tellers.
- Updated customer databases regularly for up-to-date records.
Team member/ Cashier/ Shift manager
KFC
Cluj Napoca, Cluj
02.2021 - 10.2023
- Facilitated customer relations for increased brand loyalty.
- Achieved efficient workflow with proper time management.
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
- Optimised inventory control for streamlined operations.
- Ensured workplace cleanliness with regular maintenance tasks.
- Developed training programs, leading to skill enhancement.
- Managed cash register transactions for accurate record keeping.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
Travel consultant
Dertour
Cluj Napoca, Cluj
05.2021 - 03.2022
- Enhanced customer satisfaction by providing accurate travel advice and recommendations.
- Tailored bespoke holiday packages for memorable experiences.
- Facilitated smooth booking processes to guarantee seamless travel experiences.
- Organised group tours, resulting in enjoyable shared adventures.
- Managed client complaints professionally, restoring trust and confidence.
- Collaborated with hotels and airlines for affordable package deals.
- Maintained up-to-date knowledge of global destinations, enhancing service delivery.
- Utilised advanced reservation systems for efficient bookings.
- Attended trade fairs to network with potential partners.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
Cook's assistant
River Pasta
Cluj Napoca, Cluj
10.2020 - 01.2022
- Prepared meals for improved customer satisfaction.
- Maintained a clean workspace to ensure food safety regulations were met.
- Assisted chef in meal preparation, ensuring timely delivery of orders.
- Helped maintain kitchen inventory, ensuring constant availability of necessary items.
- Performed deep cleaning tasks on a weekly basis to maintain high standards of cleanliness.
- Supported head cook during busy periods, maintaining efficiency under pressure.
Travel agency manager
Eximtur
Cluj-Napoca, Cluj
12.2019 - 06.2020
- Managed daily operations of travel agency, ensuring efficient service.
- Conducted staff training sessions to enhance customer service skills.
- Coordinated holiday packages tailored to clients' needs, improving satisfaction levels.
- Monitored financial activities ensuring fiscal responsibility and profitability.
- Collaborated with team members to develop innovative travel products.
Travel consultant
Eximtur
Cluj-Napoca, Cluj
09.2016 - 11.2019
- Achieved customer satisfaction by providing tailored travel solutions.
- Offered personalised travel advice for enhanced holiday experiences.
- Managed diverse client portfolios, resulting in repeat business.
- Coordinated with suppliers to secure best rates and services.
- Utilised industry software proficiently for efficient booking and scheduling.
Receptionist
Hotel Capitol
Cluj Napoca, Cluj-Napoca
06.2015 - 07.2015
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Upheld confidentiality with sensitive information handling procedures.
Education
Master's degree - Tourism planning and development
University Babes Bolyai
Cluj Napoca 10.2016 - 06.2018
Bachelor's degree - Geography of tourism
University Babes Bolyai
Cluj Napoca 10.2013 - 06.2016
Social sciences
National College "Mihai Eminescu"
Satu Mare 09.2009 - 06.2013
Travel guide and Travel consulting
Training Center for Tourism Babeș Bolyai Universit
Cluj Napoca 10.2015 - 06.2016
Internship in tourism administration
National Authority of Tourism
Bucharest 07.2015 - 09.2015
Skills
- Discretion and confidentiality
- Professional integrity
- Empathy and understanding
- Guest relations
- Complaint handling
- Punctuality
- Service orientation
- Customer Service
- Documentation development
- Mentoring and training
- Communication
Languages
English
Advanced
Spanish
Upper intermediate
Romanian
Native
Affiliations
- As part of the things that I enjoy doing are reading, cooking, hiking.
Timeline
Accommodation assistant
Domastic and general
04.2024 - Current
Bank teller
BRD Groupe Societe Generale
02.2023 - 04.2024
Travel consultant
Dertour
05.2021 - 03.2022
Team member/ Cashier/ Shift manager
KFC
02.2021 - 10.2023
Cook's assistant
River Pasta
10.2020 - 01.2022
Travel agency manager
Eximtur
12.2019 - 06.2020
Master's degree - Tourism planning and development
University Babes Bolyai
10.2016 - 06.2018
Travel consultant
Eximtur
09.2016 - 11.2019
Travel guide and Travel consulting
Training Center for Tourism Babeș Bolyai Universit
10.2015 - 06.2016
Internship in tourism administration
National Authority of Tourism
07.2015 - 09.2015
Receptionist
Hotel Capitol
06.2015 - 07.2015
Bachelor's degree - Geography of tourism
University Babes Bolyai
10.2013 - 06.2016
Social sciences
National College "Mihai Eminescu"
09.2009 - 06.2013
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