DIANA MARIA BONDAR
Dublin,Ireland
Summary
Enthusiastic individual with excellent communication and organisation skills seeks experience in customer-facing administration role. Multilingual professional with a passion for language and communication, bringing 5+ years of experience across diverse roles as Au Pair, Translator, and Content Reviewer Specialist. Proven ability to thrive in cross-cultural settings, build rapport with individuals of all backgrounds, and provide constructive feedback to ensure clarity and accuracy. Supports busy, productive environments by working with focus, drive and attention to detail.
Overview
5
5
years of professional experience
Work History
Trust and safety specialist
Accenture
05.2022 - Current
- Ability to remain calm and courteous in periods of stress and high activity
- Developed passion and can do attitude
- Managed stringent deadlines and adhered to established quality, tone and style requirements to meet project specifications.
- Applied tactful communication and personable demeanour to build positive rapport across all enterprise levels.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
Translator
Freelance
Padua
09.2020 - 02.2022
- Developed patience and precision in order to find the best solution
- Ability to search for the perfect translation according to each context
- Adapted translation style based on intended audience to optimise message comprehension.
- Assessed linguistic quality to refine translated materials for excellence.
- Adapted communication styles to align with cultural nuances, enhancing message resonance.
- Translated written documents accurately with linguistic precision.
Gelato Artisan
Gelateria
03.2021 - 08.2021
- Supported the manager and provided always cover when needed
- Developed problem-solving skills and overcome challenges connected to client complaints every day
- Had a positive attitude and willingness to help and support customers and colleagues even in difficult times
- Responded promptly to customer inquiries, providing detailed product information and facilitating sales.
- Monitored customer reviews and feedback, incorporating insights for product and service improvements.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Promoter
Volunteer
04.2020 - 07.2020
- Supported new and existing colleagues and worked to the strengths of the team to to improve everyone's performance
- Managed stressful situations and several tasks at the same time
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Built relationships and rapport quickly for positive public and staff communications.
- Inspired people through personal success stories to increase motivation.
- Organised and participated in promotional events to boost brand visibility and market presence.
Au Pair
Host family
08.2019 - 10.2019
- Supervised the group, and all the activities providing a safe and healthy environment
- Understood and adapted to the various needs of children and parents by listening them
- Assisted children with homework and school assignments, offering academic support and guidance to build confident learners.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Developed strong bonds with children through compassionate verbal and physical interaction.
Education
Higher National Diploma - Languages, Economics
Istituto Tecnico Commerciale
ItalyDEGREE - Languages, Human Rights, International Organization
Scuola Superiore di Mediazione Linguistica
Skills
- Problem-solving
- Team building
- Strong attention to detail
- Identifying potential issues within content and recommending solutions for improvement
- Strong ability to work under pressure
- Resilience
- Adaptability to different customer personalities, situations or needs
- Flexibility and professionalism
Languages
Romanian
Native
Italian
Native
English
Fluent
German
Fluent
Timeline
Trust and safety specialist
Accenture
05.2022 - Current
Gelato Artisan
Gelateria
03.2021 - 08.2021
Translator
Freelance
09.2020 - 02.2022
Promoter
Volunteer
04.2020 - 07.2020
Au Pair
Host family
08.2019 - 10.2019
Higher National Diploma - Languages, Economics
Istituto Tecnico Commerciale
DEGREE - Languages, Human Rights, International Organization
Scuola Superiore di Mediazione Linguistica
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