DIANA STRATU
Balbriggan,Ireland
Summary
A dedicated professional with a strong work ethic and proven expertise in customer service excellence. Demonstrates integrity and trustworthiness while managing cash handling, processing, and refund and exchange operations. Skilled in bilingual communication, confident communication, active listening, and relationship building to foster positive interactions. Ambition drives continuous improvement and career advancement within the industry.
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Polostores
Balbriggan, Ireland
08.2019 - Current
- Delivered exceptional after-sales service, encouraging repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Monitored trends in consumer behaviour with keen attention to detail.
- Trained new staff members, fostering a supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Door security staff member
1 Plus Security
Dublin , Ireland
11.2023 - 04.2024
- Enforced venue rules firmly but fairly, promoting respect and compliance from patrons.
- Deescalated tense situations professionally, maintaining a calm environment.
- Managed conflict resolution effectively with minimal disruption to business operations.
- Responded swiftly to emergencies, mitigating potential harm or damage.
- Utilised excellent communication skills to clearly explain security procedures to guests and staff alike.
- Maintained order in queue lines by setting clear expectations for behaviour.
- Checked identification to prevent entry of underage patrons.
- Provided first aid assistance when required, ensuring swift response to injuries.
Education
Diploma of Higher Education -
High Scool
Moldova 09.1993 - 06.2002
Higher National Diploma - Manager
Profesional Training Centre
Moldova 09.2002 - 06.2003
Skills
- Bilingual communication
- Cash handling and processing
- Active listening
- Customer service excellence
- Confident communication
- Refund and exchange management
- Integrity and trustworthiness
- Strong work ethic
- Relationship building
- Ambition
Certification
Security license, retail and door
Languages
English
Fluent
Russian
Native
Romanian
Native
Turkish
Fluent
Affiliations
- Sport,Shopping
Timeline
Door security staff member
1 Plus Security
11.2023 - 04.2024
Sales assistant
Polostores
08.2019 - Current
Higher National Diploma - Manager
Profesional Training Centre
09.2002 - 06.2003
Diploma of Higher Education -
High Scool
09.1993 - 06.2002
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