Summary
Overview
Work history
Education
Skills
The main changes
Timeline
Generic

Diana Lupu

Dublin,Ireland

Summary

Detail-oriented and reliable professional with experience in compliance-driven environments, customer service, and record management. Currently working within Citi Bank premises, familiar with Citi’s compliance culture, security standards, and confidentiality requirements. Eager to transition into KYC Operations, bringing strong attention to detail, risk awareness, and commitment to accuracy in supporting anti-money laundering (AML) and regulatory processes.

Overview

8
8
years of professional experience
2019
2019
years of post-secondary education

Work history

Barista

Compass Group (Citi Bank HQ, Dublin)
Dublin
01.2022 - 09.2025
  • Provide daily customer support to Citi employees, developing strong client interaction and service resolution skills.
  • Handle transactions with 100% accuracy and accountability, ensuring compliance with Citi’s confidentiality and financial standards.
  • Demonstrated ability to follow strict corporate procedures while working in a high-security environment.
  • Recognized for reliability and attention to detail, contributing to smooth daily operations.
  • [Placeholder: e.g., Resolved X+ client requests daily with a satisfaction rate of X%.]

Cleaner

ABM
Dublin
06.2022 - 11.2022
  • Worked in secured corporate offices, adhering to strict compliance and confidentiality protocols.
  • Maintained detailed checklists and logs, ensuring full compliance with health & safety regulations.
  • [Placeholder: Maintained compliance records across X+ office areas without incident.]

Cleaner

Puresafe Limited
Dublin
01.2018 - 01.2021
  • Monitored and recorded stock levels, ensuring accurate reporting to prevent shortages.
  • Developed organizational skills and reporting accuracy while working in environments requiring confidentiality and trust.
  • [Placeholder: Streamlined stock recording process, reducing discrepancies by X%.]

Education

General Nurse -

Nursing School “Stefan cel Mare si Sfânt”

Tourism Technician - undefined

“Dimitrie Cantemir” National College

Skills

  • Knowledge of compliance standards & confidentiality requirements
  • Strong client service and professional communication skills
  • Accuracy in data handling, reporting, and documentation
  • Risk awareness and adherence to procedures
  • Fast learner, adaptable to financial processes and systems
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Team collaboration & problem-solving mindset

The main changes

  • Reframed your current Citi environment experience to show familiarity with compliance and accuracy.
  • Highlighted skills transferable to KYC: confidentiality, records, compliance, accuracy.
  • Added metrics placeholders where you can later plug in numbers (e.g., daily transactions, error-free logs, client requests).

Timeline

Cleaner

ABM
06.2022 - 11.2022

Barista

Compass Group (Citi Bank HQ, Dublin)
01.2022 - 09.2025

Cleaner

Puresafe Limited
01.2018 - 01.2021

Tourism Technician - undefined

“Dimitrie Cantemir” National College

General Nurse -

Nursing School “Stefan cel Mare si Sfânt”

Similar Profiles

Create profile
Diana Lupu