Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Diana Ivanova

Dublin

Summary

The unique set of skills accumulated from working in corporate and non-profit organisations. Dedicated and results-driven Project Manager with a proven track record in leading cross-functional teams to deliver groundbreaking projects. Adept at implementing innovative solutions to drive organizational growth and enhance operational efficiency. Skilled in project planning, stakeholder management, and fostering a culture of continuous improvement. Strong communicator with the ability to translate complex ideas into actionable plans. Ability to navigate high-pressure situations and lead teams through challenging circumstances. Ready to leverage a comprehensive skill set to manage and mitigate risks in fast-paced and unpredictable scenarios. People Manager with a passion for cultivating high-performing teams and fostering a positive workplace culture.

Overview

14
14
years of professional experience

Work History

INNOVATION PROJECT MANAGEMENT AND SOCIAL ENTERPRISE LEAD (contractor)

ALONE
Dublin
08.2023 - Current
  • This new role required a unique blend of robust project management, interpersonal finesse, and entrepreneurial acumen to elevate the organization as a trailblazer in innovation and enterprise within the non-profit sector, distinguishing it from other organizations in the field.

PROJECT MANAGER LEARNING & OPERATIONS (contractor)

META Ex Facebook
Dublin
05.2022 - 05.2023
  • Global Learning Operations required crafted Project Management (PM) processes for the rapidly expanding Global Operations Learning Team, focusing on alignment, simplification, and heightened efficiency.

PROJECT MANAGER LEARNING & PERFORMANCE SUPPORT

eBay
Dublin
09.2020 - 05.2022
  • The Learning & Performance Support Team (LPS), a part of eBay's Strategy and Operations organization, is dedicated to ensuring teammates' success during organizational changes via tailored solution design encompassing Training, Partner Support, Quality, and Coaching deliverables.

NEW MARKETS BUSINESS DEVELOPMENT & ONBORADING TEAM MANAGER

eBay
Dublin
08.2016 - 09.2020
  • Launched dedicated support for countries lacking their own eBay sites and assembled an in-house team focused on business development, onboarding, ongoing support, and driving GMV growth
  • The new team transformed 'Un-Sited' (off-radar) markets into 'High Potential' and then into high-performing ones.

TEAM LEADER TOP CUSTOMER CARE (phone & email) UK/IE MARKET

eBay
Dublin
06.2012 - 08.2016
  • Top Customer Care (TCC) team offered customer support via phone and email for all lines of business: Buy, Sell, eBay to member, member to member.

KEY ACCOUNT MANAGER UK/IE MARKET

eBay
Dublin
06.2010 - 06.2012
  • Managed a portfolio of 100+ sellers with annual GMV ranging from £100k to £1M.

Education

IPMA Level D Certificate -

Institute of Project Management (Ireland)
03.2023

Scrum Master Certification -

Institute of Project Management (Ireland)
03.2023

Level D accreditation - Certified Project Management Associate IPMA -

Institute of Project Management (Ireland)
05.2019

Skills

  • Project management
  • Innovation
  • Leading through change
  • Communication
  • Prioritisation
  • Process design
  • Risk Management
  • Stakeholder Engagement
  • Problem-Solving
  • Agile Methodologies
  • Continuous Improvement
  • Team Leadership
  • Collaboration
  • Crisis Response
  • Decision-Making
  • Adaptability
  • Team Development
  • Conflict Resolution
  • Emotional Intelligence
  • Coaching and Mentoring
  • Employee Engagement

Timeline

INNOVATION PROJECT MANAGEMENT AND SOCIAL ENTERPRISE LEAD (contractor)

ALONE
08.2023 - Current

PROJECT MANAGER LEARNING & OPERATIONS (contractor)

META Ex Facebook
05.2022 - 05.2023

PROJECT MANAGER LEARNING & PERFORMANCE SUPPORT

eBay
09.2020 - 05.2022

NEW MARKETS BUSINESS DEVELOPMENT & ONBORADING TEAM MANAGER

eBay
08.2016 - 09.2020

TEAM LEADER TOP CUSTOMER CARE (phone & email) UK/IE MARKET

eBay
06.2012 - 08.2016

KEY ACCOUNT MANAGER UK/IE MARKET

eBay
06.2010 - 06.2012

IPMA Level D Certificate -

Institute of Project Management (Ireland)

Scrum Master Certification -

Institute of Project Management (Ireland)

Level D accreditation - Certified Project Management Associate IPMA -

Institute of Project Management (Ireland)
Diana Ivanova