Diana Ilinca
Dublin
Summary
Customer-focused professional with extensive experience delivering exceptional service and support. Recognised for strong communication, attention to detail, and building strong client relationships. I have a proven ability to collaborate effectively with teams to enhance customer satisfaction. I am Currently seeking to leverage transferable skills and knowledge within the property sector.
Overview
9
9
years of professional experience
Work History
Orders Management Specialist
Tekno Surgical
08.2024 - Current
- Manage all surgical implant orders for hospitals across Ireland, ensuring an error free manner under rapid turnaround constraints
- Liaise with logistics and hospital contacts to ensure timely and accurate delivery of medical implants aligned with hospital needs
- Provide necessary support to team leads and collaborate with the team to achieve continuous improvement, while Maintaining consistent communication with clients customer satisfaction.
- Act as the primary point of contact for order-related inquiries, providing prompt responses and rapid issue resolution
- Focus on patient-centric approaches to minimize errors in product and service delivery, ensuring patient safety and satisfaction
- Handle the invoicing of implant orders, ensuring proper documentation and billing procedures.
Sales Associate
Calvin Klein
09.2023 - 08.2024
- Assisted customers with products, providing detailed information on features to ensure a high level of customer satisfaction
- Processed transactions, handled payments, and managed the POS system
- Executed VM strategies by arranging products in-store to maximise visual appeal and product accessibility
- Skilled in up-selling and cross-selling by encouraging customers to purchase additional product
- Addressed and resolved customer issues effectively, ensuring that all clients left the store satisfied
Supply Chain/Planner Internship
Dawn Farm Foods
02.2016 - 07.2017
- Developed and evaluated daily operational plans to ensure efficient supply chain processes
- Calculated the volume of materials to be ordered, optimizing inventory levels
- Coordinated with suppliers, logistics and internal departments to ensure timely delivery of goods
- Participated in meetings to discuss operational challenges and strategize solutions
- Assisted in the negotiation of contracts / pricing with suppliers to achieve cost reductions
Education
Diploma - Real Estate
International Career Institute
04.2025
Bachelor of Business (Honours) -
Technological University Dublin
01.2024
Diploma - Human Resource Management
Technological University Dublin
01.2020
Skills
- Strong Communication
- Team Player
- Problem solver
- Time Management
- Attention to detail
- Adaptability
- Microsoft Tools (word, excel powerpoint)
- Team collaboration
References
References are available on request.
Timeline
Orders Management Specialist
Tekno Surgical
08.2024 - Current
Sales Associate
Calvin Klein
09.2023 - 08.2024
Supply Chain/Planner Internship
Dawn Farm Foods
02.2016 - 07.2017
Diploma - Real Estate
International Career Institute
Bachelor of Business (Honours) -
Technological University Dublin
Diploma - Human Resource Management
Technological University Dublin
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