Summary
Overview
Work History
Education
Skills
Timeline
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Diana Germany

Diana Germany

Riverbank

Summary

Will demonstrate my ability to be personable on a professional level under a multi-task environment. To utilize my talents of professionalism to the task at hand. Proficient in ten key and can type 40 wpm.

Overview

12
12
years of professional experience

Work History

Auto Finance Specialist

Wells Fargo Bank
04.2006 - 10.2009
  • Acquired skills with working with customers, sales managers and sales representative to insure total cooperation with F&I manager in reviewing deal, financing and products with all sales and customer service at the time of sale
  • Profient in all administrative, regulatory and deal paperwork responsibilities
  • Comfortable and talented in working deals and closing deals with sales representatives and customers when tasked
  • Have the ability to de-escalate and listen to each auto buyer's financial information
  • In situations while documenting and listening to team mates, leadership in solution oriented setting
  • Manage customers account post sale through follow up calls and up sell packages

Courtesy Clerk

Raley's Supermarket
01.2005 - 04.2006
  • Here I acted as de-escalation point for customers, shoppers and staff
  • Assisted shoppers and grocery staff with support, queries and any other needs with grocery shopping and inventory
  • Greeted and welcomed customers and cleared groceries from the registers to their place in the store

Cashier Clerk

Mountain Mikes Pizza
10.2004 - 01.2005
  • Responsible for taking food orders via walk-in and phone in-patrons using multi-line phone system
  • Handled cash transactions and balanced the registers with a following strict procedures for closing the store
  • Followed strict guidelines for food preparation and storage as well, as opening and closing the store.

Escrow Coordinator/Administrative Assistant

Oliver Reality
06.1997 - 11.2004
  • Became familiar with the escrow process by handling all paper work and filing in a timely manner.
  • Booked appointments and schedules event for five agents in the office.
  • Have knowledge of the fax, copy machine, via email, excel and microsoft applications.
  • Utilized for the assistance of the agents in the office and the broker as well.
  • Greeted the incoming clients and directed them to the agents.
  • Answered a multi-lined phone and took messages for the all agents and the broker.

Education

Bachelor of Science - Healthcare Management

Ulimate Medical Academy
Clearwater, Florida
08-2019

Certificate of completion and Certification - Medical Coding in Medical Terminology, Human Anatomy and Physiology, Medical Coding 1 and 2

Adult Education Center
Brentwood, NY
01.2012

Diploma - Child Care Development

Johansen High School
Modesto, CA
01.1999

Skills

  • Bilingual in Spanish
  • Ten key
  • 40 wpm
  • Excel
  • Microsoft Word
  • Relationship management

Timeline

Auto Finance Specialist

Wells Fargo Bank
04.2006 - 10.2009

Courtesy Clerk

Raley's Supermarket
01.2005 - 04.2006

Cashier Clerk

Mountain Mikes Pizza
10.2004 - 01.2005

Escrow Coordinator/Administrative Assistant

Oliver Reality
06.1997 - 11.2004

Certificate of completion and Certification - Medical Coding in Medical Terminology, Human Anatomy and Physiology, Medical Coding 1 and 2

Adult Education Center

Diploma - Child Care Development

Johansen High School

Bachelor of Science - Healthcare Management

Ulimate Medical Academy

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Diana Germany