Dhriti Jhawar
Dublin
Summary
Dynamic bakery owner with a proven track record at M’s Bakery, excelling in customer service and team leadership. Successfully expanded product lines and built a loyal clientele, while optimizing operations and enhancing social media engagement. Skilled in event coordination and problem-solving, delivering exceptional results under pressure.
Overview
5
5
years of professional experience
Work History
Logistics Head
Vishleshan 2.0 & Analytics Cell
Mumbai
06.2023 - 07.2023
- Coordinated logistics for a large-scale university event with 500+ participants.
- Managed vendor negotiations, catering, and venue setup to ensure smooth operations.
- Trained and supervised a team of 15 volunteers, enhancing leadership and delegation skills.
- Balanced multiple priorities under tight deadlines, ensuring every stage of the event met quality standards.
- Delivered a seamless event experience praised by both faculty and participants.
- Optimized budget allocation, reducing costs by 15% while maintaining service quality.
Intern
Nuvama Pvt Ltd
Kolkata
06.2023 - 07.2023
- Company Overview: Private Wealth Management
- Assisted with financial research and client portfolio analysis.
- Developed accuracy and attention to detail by analyzing financial documents and reports.
- Collaborated in a client-facing environment, building strong interpersonal and communication skills.
- Private Wealth Management
Bakery Owner
M’s Bakery
Kolkata
01.2021 - 08.2024
- Founded and operated a boutique bakery specializing in artisanal breads, cakes, and desserts.
- Oversaw daily bakery operations, including product preparation, staff scheduling, and inventory management.
- Interacted directly with customers, providing personalized recommendations and ensuring high-quality service.
- Maintained hygiene and safety standards in compliance with food regulations.
- Managed vendor relationships and handled financial planning, including budgeting, sales tracking, and profit analysis.
- Designed social media campaigns and online promotions to attract and retain customers.
- Built a loyal customer base of 200+ recurring clients.
- Expanded product line based on customer feedback and seasonal demand.
- Successfully managed peak demand during festivals and holidays, handling 3x increase in daily orders.
Intern
Ideal Insurance Brokers Pvt Ltd
Kolkata
06.2022 - 07.2022
- Company Overview: Credit & Liability
- Supported the Credit & Liability department by analyzing client insurance offerings.
- Assisted with customer queries, gaining valuable experience in client service and relationship-building.
- Contributed to content creation for social media campaigns, increasing outreach and engagement.
- Credit & Liability
Founder
FUNLINE
Kolkata
01.2020 - 01.2021
- Established a social service initiative to create engaging online activities for children during COVID-19.
- Designed interactive programs such as storytelling, quizzes, and creative arts sessions.
- Organized a donation drive in collaboration with NGOs, collecting and distributing essential supplies to families in need.
- Reached over 50 children through online engagement sessions.
- Raised significant donations and supported underprivileged communities during a crisis period.
Education
MSc - Business Analytics
Trinity College Dublin
Dublin, Ireland07.2025
BSc - Applied Statistics and Analytics
Narsee Monjee Institute of Management Studies
Mumbai, India06.2024
Indian School Certificate (Class 12) -
Modern High School for Girls
01.2021
Skills
- Hospitality & Customer Service
- Team oversight
- Teamwork & Leadership
- Communication
- Organization & Multitasking
- Technical Tools
- Customer service
- Event coordination
- Problem solving
- Beverage preparation
- Reception service
- Staff leadership
- Table setting proficiency
- Meal service set up
- Menu expertise
- Kitchen support
- Order management
- Upselling strategies
- Buffet maintenance
- Allergy awareness
- Customer seating
- Hygiene standards
- Attention to detail
- Cleaning procedures
- Cleaning and sanitizing
- Cafeteria equipment operations
- Table layout
- Time management
- Customer satisfaction
- Adaptability and flexibility
- Cocktail knowledge
- Wine Knowledge
- Customer engagement
- Adaptability under pressure
- Staff supervision
- Guest services
- Social media marketing
Hobbies and Interests
- Food & Beverage Service
- Hospitality
- Event Planning
- Dance
- Hiking
- Swimming
- Badminton
Timeline
Logistics Head
Vishleshan 2.0 & Analytics Cell
06.2023 - 07.2023
Intern
Nuvama Pvt Ltd
06.2023 - 07.2023
Intern
Ideal Insurance Brokers Pvt Ltd
06.2022 - 07.2022
Bakery Owner
M’s Bakery
01.2021 - 08.2024
Founder
FUNLINE
01.2020 - 01.2021
MSc - Business Analytics
Trinity College Dublin
BSc - Applied Statistics and Analytics
Narsee Monjee Institute of Management Studies
Indian School Certificate (Class 12) -
Modern High School for Girls
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