Summary
Overview
Work History
Education
Skills
Accomplishments
Coursework
Timeline
Hi, I’m

Dhanesh Rodriguse

Dublin

Summary

Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with 3.3 years of comprehensive experience.

Overview

3
years of professional experience

Work History

Rentokil PCI
Mumbai

Business Operation Analyst
01.2019 - 04.2022

Job overview

  • Served as the primary liaison for ERP and iCABS software, facilitating and enhancing operations across PAN India branches
  • Proficiently employed visualization tools and Google Sheets to extract, analyze, and present tailored data-driven reports aligning with diverse business requirements
  • Efficiently managed SLA tickets through ServiceNow, ensuring prompt issue resolution and adherence to service level agreements
  • Spearheaded comprehensive data collection, cleansing, and migration for the integration of the newly acquired Canon Hygiene business
  • This successful integration led to a substantial revenue increase of $100 million
  • Led the implementation of transformative process enhancements for key business portals (e.g., Service Docket Management, Termination Portal, Invoicing) in Microsoft Dynamics Nav, resulting in heightened operational efficiency and effectiveness.

Education

Dublin Business School

Master of Science from Business Analytics
10.2023

University Overview

  • Grade: Second Class Honors 2:1 – 64%
  • Thesis: Future Sales Prediction using Machine Learning and Deep Learning Techniques. Researched advanced machine learning and deep learning techniques using the Amazon Sales Dataset to develop robust sales prediction models based on diverse attributes. Explored methods like attention mechanisms, GNNs, RNNs, LSTM networks, ARIMA, and VAR models, showcasing the superior predictive accuracy of deep learning over traditional models. Demonstrated the effectiveness of these techniques in different scenarios and evaluated ensemble methods to enhance forecasting accuracy, contributing to informed decision-making and optimized resource allocation in businesses.

Pillai HOC College of Engineering And Technology
Rasayani, India

Bachelors in Computer Engineering
08.2016

University Overview

  • Grade: Second Class – 59%
  • Thesis: Mona - Secure Multi-Owner Data Sharing for Dynamic Groups in the Cloud. This project proposes a secure multi-owner data sharing scheme for dynamic groups in the cloud. By combining group signature and dynamic broadcast encryption techniques, Mona enables anonymous data sharing among cloud users. The project was implemented using J2EE as the coding language and MYSQL as the database management system.

Sheth Shri Otarmal Sheshmal Parmar College of Diploma Engineering

Diploma in Computer Engineering
05.2013

University Overview

  • Grade: First Class – 73.16%
  • Thesis: Airline Reservation System. Developed an airline reservation system utilizing ASP.NET as the front-end framework and MS-Access as the back-end database. The system allowed users to book and manage flights, view seat availability, and generate e-tickets, providing a user-friendly and efficient solution for airline reservation management.

Pen Private High School & Junior College

Higher Secondary School – Science – 12th Grade
06.2011

University Overview

Grade: Second Class – 59%

Carmel High School

SSC – 10th Grade
06.2009

University Overview

Grade: First Class – 66%

Skills

  • Business Application support
  • Data extraction and analysis
  • SLA Management
  • Data management
  • Problem-Solving
  • Data Visualization
  • Microsoft Excel
  • Requirements Gathering
  • Google Suites
  • SQL Management tools (MSSQL Server, Postgres SQL, phpMyAdmin, MySQL Workbench)
  • Business Intelligence tools (Tableau, Power BI, Google Data Studio)
  • ServiceNow (SLA Ticket Management)
  • ERP
  • Client Management
  • Excel
  • Microsoft offce

Accomplishments

· Proudly received the “Extra Mile Award”for surpassing expectations by delivering the "Data Migration of Cannon Hygiene India Services" project before the deadline, demonstrating exceptional commitment in Rentokil PCI.

· Enthusiastically earned the “Ace Alliance Award” for driving the seamless implementation of the PAN India technician service tracking device in the game-changing "Project Shubharambh"transforming service tracking and configuring diverse elements in Rentokil PCI.

Coursework

  • Certified in MS-OFFICE.
  • Certified in Diploma in Java Technologies.
  • Advanced Excel training from Internshala

Timeline

Business Operation Analyst

Rentokil PCI
01.2019 - 04.2022

Dublin Business School

Master of Science from Business Analytics

Pillai HOC College of Engineering And Technology

Bachelors in Computer Engineering

Sheth Shri Otarmal Sheshmal Parmar College of Diploma Engineering

Diploma in Computer Engineering

Pen Private High School & Junior College

Higher Secondary School – Science – 12th Grade

Carmel High School

SSC – 10th Grade
Dhanesh Rodriguse