Devina Katiyar
Dublin ,Dublin
Summary
Exhibits strong customer service and communication capabilities, complemented by rapid adaptability to diverse environments. Knowledgeable in inventory management and effective sales strategies, with a talent for establishing customer rapport. Prepared to apply and enhance skills in teamwork, problem-solving, and sales in a challenging position.
Skilled retail specialist focused on exceptional customer service and sales enhancement. Proven success in connecting with customers, understanding their requirements, and providing effective solutions. Excellent communication and proactive problem-solving abilities contribute to customer satisfaction and meeting sales objectives.
Overview
3
3
years of professional experience
Work history
Retail Expert
Dyson Ltd.
Dublin
2025.07 - Current
- Executed high-quality demonstrations across beauty, floor, and environmental care, attracting 24+ walk-ins daily and achieving 92.9% demo rate through consistently exceptional customer experience.
- Enhanced mercenary performance achieving ordinary €4,000 revenue per demo day and 100% accessory registrations, contributing to 80% ECR through expert product knowledge and tailored consultations.
- Engaged in ongoing training programmes to maintain expertise in scientific innovations. Represented Dyson's mission at press conferences with comprehensive product knowledge and professionalism.
Core Team Member and Social Media Manager
GARV- A Pride Initiative
Ahmedabad
2022.11 - 2024.12
- Championed GARV’s digital presence with innovative content strategies and awareness efforts, catalysing continuous growth in online engagement and community visibility.
- Facilitated inclusive Pride events and worked alongside team members to establish impactful initiatives, cultivating safe spaces and broadening outreach across platforms.
Community Manager
Crazy Plant Lady Cafe
Ahmedabad
2023.12 - 2024.04
- Directed offline and online community engagement initiatives with team of managers, orchestrated weekly events, supported daily café operations, and fostered welcoming atmosphere through direct guest interaction and feedback-driven enhancements.
- Conceptualised unique event formats and digital media content for social platforms, persistently refining execution through collaborative brainstorming and feedback to strengthen cafe’s community engagement and brand visibility.
Marketing Intern
Redicine Medsol- A Health-tech Startup
Ahmedabad
2023.07 - 2023.09
- Crafted and executed marketing and partnership strategies that reinforced Redicine’s brand presence, amplified product awareness across digital platforms, and furthered company mission of reducing medication errors through user-focused innovation.
- Directed LinkedIn and community-focused initiatives to showcase healthcare trends, cultivate networks, and stimulate engagement, contributing to heightened industry visibility and strategic outreach within healthcare landscape.
Education
MSc - International Business Management (MSCIB)
Griffith College Dublin
Dublin, Ireland09.2024
Bachelor’s in Commerce - Advanced Accounting and Auditing
St. Xavier’s College
Ahmedabad, India09.2021
Skills
- Retail strategy formulation Execution of digital marketing
- Customer satisfaction enhancement Strategic messaging Workflow optimization
- Event organization Community outreach Digital media management
- Visionary leadership Versatility Lifelong learning