Destiny Breton
Oviedo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Benefit Account Manager
Paylocity
02.2024 - Current
- Coordinated open enrollment periods for multiple accounts simultaneously, ensuring smooth transitions between plan years.
- Supported clients during mergers or acquisitions by effectively transitioning their employees onto new benefit platforms while minimizing disruption to their daily lives.
- Maintained up-to-date knowledge of industry trends and developments, allowing for proactive recommendations on potential adjustments to clients'' benefit programs.
- Identified opportunities for process improvement within the benefits department through data analysis and collaboration with cross-functional teams.
Beauty Advisor
Sephora
03.2022 - 02.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction
Customer Technical Support
Conduent
08.2021 - 03.2022
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Identify customer needs to ensure the customer is provided complete and accurate information
- Uses standard scripts and established guidelines and under supervision, to meet SLAs
- Escalates issues to senior levels, based on complaints or concerns
Specialty Pharmacy Technician
CVS Pharmacy
07.2018 - 01.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Entered and processed patients' prescriptions into internal system
- Reviewed and verified customer information and insurance provider information
Education
High School Diploma -
Cypress Creek High School
Orlando, FLSkills
- Customer Data Confidentiality
- Creative Problem Solving
- Data Entry and Maintenance
- CRM Software
- Microsoft Word
- Excel
Timeline
Benefit Account Manager
Paylocity
02.2024 - Current
Beauty Advisor
Sephora
03.2022 - 02.2024
Customer Technical Support
Conduent
08.2021 - 03.2022
Specialty Pharmacy Technician
CVS Pharmacy
07.2018 - 01.2020
High School Diploma -
Cypress Creek High School
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