Overview
Work History
Education
Skills
Professional Summary
Professional Development Courses
Certification
Personal Information
Languages
Education
Name & contact
Timeline
Generic

Despoina Douka

4 Liffey St. Lower, North City, Dublin

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flight Attendant

TUI Airways
04.2024 - Current
  • Ensured the safety and well-being of passengers while managing in-flight services, providing a high level of customer service
  • Collaborated with crew members to maintain smooth flight operations, emphasizing teamwork and communication
  • Handled in-flight medical and emergency situations, demonstrating calm decision-making under pressure
  • Assisted with onboard sales and managed sensitive passenger data with confidentiality and care.

Brand Manager

Calvin Klein | Brown Thomas
09.2022 - 10.2023
  • Managed a team and ensured alignment with brand objectives, providing clear communication and leadership to foster a productive work environment
  • Conducted research and market analysis to drive brand initiatives, collaborating with stakeholders to solve challenges and improve processes
  • Administered budgets and resources, applying project management skills to support organizational goals
  • Oversaw conflict resolution with customers and staff, applying mediation techniques to maintain positive brand representation and workplace culture.

HR Assistant

Calvin Klein
05.2020 - 06.2022
  • Supported the recruitment process by coordinating job postings, screening applications, and assisting with interviews to select top candidates for both brands
  • Developed and implemented onboarding programs, ensuring new hires received comprehensive training and support for a smooth transition into their roles
  • Managed employee scheduling and attendance tracking, ensuring compliance with organizational policies and labor regulations
  • Acted as a mediator for staff disputes, collaborating with management to resolve conflicts and improve team dynamics
  • Conducted employee performance evaluations and provided support in creating development plans, fostering a culture of continuous improvement
  • Maintained accurate and confidential employee records, adhering to data privacy standards and compliance regulations
  • Contributed to employee engagement initiatives, including organizing team-building activities and feedback sessions to improve morale and retention.

Education

Diploma in Tourism and Hospitality -

ACT - American College of Thessaloniki

Diploma – Airline Cabin Crew -

IATA, Airline Training Centre
Thessaloniki, Greece
09.2018

Skills

  • HR Software: Workday
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Windows OS and Mac OS
  • Employee Onboarding and Training
  • Conflict Resolution and Mediation
  • Performance Management Support
  • Scheduling and Attendance Tracking
  • Confidential Record Keeping
  • Recruitment Support
  • Employee Engagement and Retention

Professional Summary

Customer-focused professional with over 3 years of experience in customer service, HR, and management. Skilled in delivering excellent service, resolving issues efficiently, and supporting teams to meet customer needs. Proven ability to manage high-pressure situations with a calm and solutions-oriented approach. Fluent in Greek and English, seeking a dynamic role where strong communication and service skills can enhance customer satisfaction and drive success.

Professional Development Courses

  • Human Resource Management (Coursera) – November 2023
  • Conflict Resolution and Mediation (Udemy) – January 2024
  • Employee Engagement and Retention Strategies (FutureLearn) – February 2024

Certification

European First Aid Certificate and Use of AED

Personal Information

Languages

Greek
Native
English
Proficient
C2

Education

Thessaloniki

Name & contact

Timeline

Flight Attendant

TUI Airways
04.2024 - Current

Brand Manager

Calvin Klein | Brown Thomas
09.2022 - 10.2023

HR Assistant

Calvin Klein
05.2020 - 06.2022

Diploma in Tourism and Hospitality -

ACT - American College of Thessaloniki

Diploma – Airline Cabin Crew -

IATA, Airline Training Centre

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Despoina Douka