Sport
Dermot Laide
Part-time Funeral Director And Lecturer
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented professional with 20 years in customer service. Excellent business and industry awareness and understanding of industry trends to impact business growth and opportunity. Work creatively in fast-paced environment to maintain demanding timelines.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
Work History
Tutor
The Irish Association of Funeral Directors
Dublin
2022.09 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Provided appropriate learning materials for students.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Responded to email and telephone requests to provide students with specific information.
Director
Massey Bros. Funerals Limited
Dublin
2020.09 - 2022.06
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Directed work of key team members to provide excellent funeral care.
- Collaborated with management and fellow supervisors to organise operations and achieve demanding schedule targets.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Drafted and distributed reports to assist board members with critical business decisions.
- Evaluated scripts to identify creative strategies and resource needs.
Funeral Home Manager
Massey Bros. Funerals Limited
Dublin
2016.04 - 2020.08
- Drove operational improvements which resulted in improvements in service.
- Coordinated innovative strategies to accomplish marketing objectives and the facilitation of long-term goals.
- Identified and pursued valuable business opportunities to generate growth and improved standards.
- Arranged funeral/memorial services for grieving families to meet their budget and personalised instructions.
- Liaised between hospitals, doctors, coroner and members of clergy to coordinate final arrangements.
- Helped families select funeral and burial details from range of available options.
- Picked up deceased at private homes, hospitals and county morgues.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed new employee skills and strengths to provide customized training.
- Selected or wrote appropriate curriculum for specific course topics.
- Collaborated with company leaders and department managers to determine training needs.
- Coordinated technical training and personal development classes for staff members.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed new employee orientation training process for more three employees each year.
Funeral Director's Assistant
Massey Bros. Funerals Limited
Dublin
2013.07 - 2016.03
- Acted as pallbearer during wake, funeral and burial process.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
- Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
- Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
- Loaded and operated hearses to transport caskets cautiously.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Secured and filed burial permits and made funeral arrangements.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Communicated with insurance companies to secure death benefits for payment of services.
Education
Master of Science - Loss And Bereavement
Royal College of Surgeons Ireland
Dublin 2018.09 - Current
Bachelor of Science - Psychology With Sports Science
St.Marys University College Strawberry Hill
London 2007.09 - 2022.07
Skills
Business administration
undefinedInterests
Developing People
Customer Service
Education
Training
Timeline
Tutor
The Irish Association of Funeral Directors
2022.09 - Current
Director
Massey Bros. Funerals Limited
2020.09 - 2022.06
Master of Science - Loss And Bereavement
Royal College of Surgeons Ireland
2018.09 - Current
Funeral Home Manager
Massey Bros. Funerals Limited
2016.04 - 2020.08
Funeral Director's Assistant
Massey Bros. Funerals Limited
2013.07 - 2016.03
Bachelor of Science - Psychology With Sports Science
St.Marys University College Strawberry Hill
2007.09 - 2022.07
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