Sport
Dermot Laide
Part-time Funeral Director And Lecturer
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented professional with 20 years in customer service. Excellent business and industry awareness and understanding of industry trends to impact business growth and opportunity. Work creatively in fast-paced environment to maintain demanding timelines.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
Work History
Tutor
The Irish Association of Funeral Directors
Dublin
09.2022 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Provided appropriate learning materials for students.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Responded to email and telephone requests to provide students with specific information.
Director
Massey Bros. Funerals Limited
Dublin
09.2020 - 06.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Directed work of key team members to provide excellent funeral care.
- Collaborated with management and fellow supervisors to organise operations and achieve demanding schedule targets.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Drafted and distributed reports to assist board members with critical business decisions.
- Evaluated scripts to identify creative strategies and resource needs.
Funeral Home Manager
Massey Bros. Funerals Limited
Dublin
04.2016 - 08.2020
- Drove operational improvements which resulted in improvements in service.
- Coordinated innovative strategies to accomplish marketing objectives and the facilitation of long-term goals.
- Identified and pursued valuable business opportunities to generate growth and improved standards.
- Arranged funeral/memorial services for grieving families to meet their budget and personalised instructions.
- Liaised between hospitals, doctors, coroner and members of clergy to coordinate final arrangements.
- Helped families select funeral and burial details from range of available options.
- Picked up deceased at private homes, hospitals and county morgues.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed new employee skills and strengths to provide customized training.
- Selected or wrote appropriate curriculum for specific course topics.
- Collaborated with company leaders and department managers to determine training needs.
- Coordinated technical training and personal development classes for staff members.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed new employee orientation training process for more three employees each year.
Funeral Director's Assistant
Massey Bros. Funerals Limited
Dublin
07.2013 - 03.2016
- Acted as pallbearer during wake, funeral and burial process.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
- Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
- Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
- Loaded and operated hearses to transport caskets cautiously.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Secured and filed burial permits and made funeral arrangements.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Communicated with insurance companies to secure death benefits for payment of services.
Education
Master of Science - Loss And Bereavement
Royal College of Surgeons Ireland
Dublin 09.2018 - Current
Bachelor of Science - Psychology With Sports Science
St.Marys University College Strawberry Hill
London 09.2007 - 07.2022
Skills
Business administration
Staff Management
Strategic planning
Business planning
Negotiation
Business Development
Analytical and Critical Thinking
Funeral industry regulations knowledge
Customer Response
Funeral planning
Empathetic
Caring and sensitive
Training and Development
Attention to Detail
Interests
Developing People
Customer Service
Education
Training
Timeline
Tutor
The Irish Association of Funeral Directors
09.2022 - Current
Director
Massey Bros. Funerals Limited
09.2020 - 06.2022
Master of Science - Loss And Bereavement
Royal College of Surgeons Ireland
09.2018 - Current
Funeral Home Manager
Massey Bros. Funerals Limited
04.2016 - 08.2020
Funeral Director's Assistant
Massey Bros. Funerals Limited
07.2013 - 03.2016
Bachelor of Science - Psychology With Sports Science
St.Marys University College Strawberry Hill
09.2007 - 07.2022