Denise VanDerveer
Ocean Isle Beach
Summary
Experienced retail manager with a strong track record of successfully leading teams and driving sales. Skilled in talent development, inventory management, and optimizing store performance through effective delegation of daily operations. Exceptional analytical and problem-solving abilities. Adaptable and proactive in addressing new situations and meeting evolving business needs to support company goals.
Overview
16
16
years of professional experience
Work History
Store Manager
Champion
08.2024 - 01.2025
- Optimized workforce schedules through detailed analysis of sales and foot traffic patterns, reducing labor costs by 20%
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees resulting in 4% lift in annual sales
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increased store profitability by implementing cost-saving measures and efficient 24 hour door-to floor inventory management strategies.
Assistant Store Manager
Champion
04.2021 - 08.2024
- Managed budget control, shrink control, and overall retail operations for $1M sales volume, ensuring financial targets were met
- Executed annual physical inventory, maintaining accurate stock levels and reducing discrepancies resulting in less than 1% annual shrink costs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays resulting in a 5% lift in sales
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Hanesbrands
01.2020 - 04.2021
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales promotions, and selling techniques, significantly increasing customer satisfaction ratings by 90%
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements resulting in a 20% lift in sales.
Store Manager
Bath and Body Works
03.2009 - 11.2019
- Analyzed business trends to create and implement weekly and monthly SMART action plans, accelerating business growth 2 to 10% annually and aligning the team to deliver top-line sales
- Recruited and retained top talent staff of 17 Sales Associates, Key Holders and Assistant Managers, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Upheld brand identity standards within the store location through consistent signage presentation, merchandise displays and promotional updates with strict adherence to man-hour project budgets
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
Education
Bachelor of Science - International Environmental Studies
Rutgers University
Skills
- Teamwork and collaboration
- Customer service
- Active listening
- Problem-solving
- Time management
- Critical thinking
- Computer skills
- Decision-making
Accomplishments
- Earned the “Signature Field Leadership” Award in 2012 * Bath and Body Works
- Earned the “Field Leadership” Award in 2013 * Bath and Body Works.
- Collaborated with Store Operations, Human Resources and Visual Merchandising in the opening of 2 retail locations * Champion
- Successfully launched regional Customer Engagement Survey initiative * Hanesbrands
Timeline
Store Manager
Champion
08.2024 - 01.2025
Assistant Store Manager
Champion
04.2021 - 08.2024
Store Manager
Hanesbrands
01.2020 - 04.2021
Store Manager
Bath and Body Works
03.2009 - 11.2019
Bachelor of Science - International Environmental Studies
Rutgers University
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