Denise Jordan

Working in a three way rotation I am responsible for the following,

• Control and monitor all incoming mail and parcels ensuring timely completion of tasks to high standards
• Ensuring all mail and parcels are processed and delivered efficiently while adhering to budget constraints
• Closely monitoring KPI's using APBI
• Record all information through MPMS
• Record all wages through Streams
• Report to and work closely with DSM to ensure smooth running of Fonthill DSU and good communication
• Foster a culture of collaboration and accountability with all staff
• Work closely with customer services and local key accounts to ensure a high standard of service
• Oversee efficient running of reg locker to ensure accurate internal records
• Maintain all equipment at optimal standards while reporting issues to relevant authorities when necessary.
• Vigilance and awareness of potential health and safety risks and taking action when necessary
• Reporting and recording all AOD's and M2's
• Maintaining strong relationships with staff, ensuring open communication and collaboration at all times
• Lead and train staff
• Assist customers at public counter
• Prepare office environment for seamless operation next day
• Ensure building remains secure at all times.
• Carry out day-to-day duties accurately and efficiently.

• Sorted and distributed all registered mail efficiently.
• Recorded and executed all redirections and re-deliveries.
• Used BRS
• Managed a large fleet of vehicles in collaboration with transport section.
• Oversaw recording and distribution of all publicity post.
• Coordinated closely with customer services for prompt query responses.
• Managed public office operations effectively.
• Reported directly to DSM and work leaders, ensuring clear communication.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Sorted, processed, and delivered mail and parcels to uphold high standards.
• Collected mail from post boxes, post offices, and businesses efficiently.
• Maintained Reg locker to ensure optimal operational efficiency.
• Assisted colleagues, fostered a positive work environment.
• Maintained clean work area with regular tidying up tasks.

• Gathered information about customer preferences through direct interaction such as surveys, interviews and focus groups

Provided care in my home for many children over the years in a nurturing, caring fun environment

• Conducted all essential POC tasks in several busy offices located in Dublin
• Highly regarded as customer centric

Provided clerical support across multiple Dublin offices, mainly Savings Bank in College House.

Assisted in customer service operations at SDS, enhancing customer satisfaction.