Denise Furlong
Co Wexford,Ireland
Summary
Experienced professional with a strong background in compliance and audit procedures, mortgage lending expertise, and exceptional customer service skills. Demonstrates flexibility and teamwork. Committed to leveraging skills to enhance operational efficiency and customer satisfaction in future roles.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Loan Officer
Wexford Credit Union Ltd
Wexford
05.2003 - 03.2025
- Worked directly with clients during entire loan process, improving experience.
- Conducted risk assessments, minimising potential losses.
- Assessed and analysed customer's financial status for loan eligibility.
- Liaised with legal professionals to ensure proper documentation.
- Frequently updated knowledge on latest lending regulations, maintaining compliance.
- Ensured compliance with lending legislation to maintain company reputation.
- Handled complex cases efficiently, demonstrating problem-solving skills.
- Achieved high member satisfaction rating through courteous service.
- Assisted members with loan applications, facilitating quicker approvals.
- Recommended changes in workflow procedures for efficiency improvement.
- Reviewed credit reports, resulting in improved decision-making process.
- Maintained confidentiality with sensitive information to uphold client trust.
- Negotiated repayment plans ensuring borrower ability to repay loans.
Education
Diploma - Business and Marleting
Bray Institute of Further Education
Ireland 09.2001 - 05.2002
Leaving Certificate -
Presentation Secondary School
Wexford, County Wexford 09.1996 - 05.2001
Skills
- Proficient in Compliance and audit procedures
- Mortgage lending expertise
- Team player
- Flexible
- Trained in House & Holiday insurance
- Excellent customer service skills
Affiliations
- Reading, socialising, involvement in local community groups, cinema
Timeline
Loan Officer
Wexford Credit Union Ltd
05.2003 - 03.2025
Diploma - Business and Marleting
Bray Institute of Further Education
09.2001 - 05.2002
Leaving Certificate -
Presentation Secondary School
09.1996 - 05.2001
Similar Profiles
Karencathleen Gonzalez-AguilarKarencathleen Gonzalez-Aguilar
Member Service Representative at North Island Credit Union. This Credit UnionMember Service Representative at North Island Credit Union. This Credit Union
Jan SylvesterJan Sylvester
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union