Demi Smullen
Dublin
Summary
Adept at driving customer loyalty and retention, I excelled in enhancing sales floor efficiency at Euro General Ltd. My tenure there showcased my strong interpersonal communication and effective problem-solving skills, significantly contributing to team leadership and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Supervisor
Euro General LtdTallaght
09.2023 - 12.2024
- Working as part of the Store Management team
- Supporting & Assisting the Management team in the day to day running of Store
- Ensuring compliance with all legislation applicable to our industry
- Ensuring excellent customer service at all times
- Stock Management
- Ensuring all company policies and procedures are implemented and adhered to
- Demonstrating excellent product knowledge in line with training.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maximising all sales opportunities
Call Centre Agent
Call Centre Agent
05.2023 - 09.2023
- Meet and exceed Autoglass® customer service standards
- Promote a positive Customer Journey
- Understand the needs of each caller, build rapport
- Accurately record customer information
- Reassure customers that requests will be dealt with promptly
- Project a polite, confident and efficient image of the company
- Undergo training and coaching as required to achieve Company performance standards and develop your own skills
- Share knowledge with others
- Work as part of the bigger Autoglass® team
- Promote Autoglass® products and services
Retail Assistant
Euro General Ltd
08.2022 - 04.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales Assistant
BaxterStorey Tallaght Hospital
04.2022 - 08.2022
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
Education
St Aidans Community School
Brookfield Skills
- Effective Interpersonal Communication
- Proficient Problem Solving
- Effective Prioritization
- Customer Service Proficiency
- Sales Floor Management
- Customer Retention Strategies
- Collaborative Leadership
- Procurement Management
- Approachable Demeanor
- Documentation Proficiency
- Multitasking and organization
- Customer service
- Cash management
Additional Information
Thank you for taking the time to read my CV. I have the ability to work on my own initiative and as part of a team. I demonstrate a warm, friendly and helpful manner in all communications. I possess drive, energy and determination and am highly motivated.
Timeline
Store Supervisor
Euro General LtdTallaght
09.2023 - 12.2024
Call Centre Agent
Call Centre Agent
05.2023 - 09.2023
Retail Assistant
Euro General Ltd
08.2022 - 04.2023
Sales Assistant
BaxterStorey Tallaght Hospital
04.2022 - 08.2022
St Aidans Community School
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