Delaney Buckley

• Warmly welcomed guests and provided a helpful, friendly service to ensure they had a great experience from check-in to check-out.
• Assisted with dinner reservations, room service requests, and answered guest questions about the hotel and local area.
• Worked closely with the front office team to make sure guest details and special requests were communicated clearly and handled efficiently.

• Developed and managed marketing campaigns across digital and print platforms to promote cultural events, classes, and community programs.
• Curated and coordinated public programming, including festivals, concerts, and educational workshops, to engage diverse audiences and strengthen community ties.
• Built partnerships with local organizations and media outlets to increase visibility and support for the IAHC’s mission and events.

-Managed and scheduled private parties and events, ensuring seamless coordination from booking to execution.
-Communicated directly with guests to understand their needs, preferences, and special requests, delivering personalized experiences.
-Collaborated with the bar staff and management to ensure that all event details were executed flawlessly, enhancing guest satisfaction.

• Delivered friendly and attentive service in a fast-paced environment, ensuring guests felt welcome and well cared for from arrival to departure.
• Handled guest requests and questions with professionalism, offering helpful information and resolving issues promptly to maintain a positive dining experience.
• Communicated clearly with kitchen and front-of-house teams to ensure smooth service and uphold high standards of hospitality.

• Supported the sales team by helping manage client accounts, preparing sales materials, and tracking advertising schedules.
• Communicated with clients to confirm details, answer questions, and ensure their needs were met professionally and promptly.
• Coordinated with on-air and production teams to make sure all client promotions and ads were delivered accurately and on time.

• Handled multiple social media accounts for enhanced online presence.
• Developed social media marketing campaigns for successful product launches.
• Maintained company's social media presence by posting messages, answering posts, and monitoring responses.

• Managed incoming calls, ensured effective communication channels.
• Performed general clerical duties as required, contributed to overall operational efficiency.
• Responded to telephone enquiries from clients, vendors and members of public.