Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Export Commercial Assistant – Logistics
History and Heraldry (H&H Group)
04.2024 - 09.2024
Enhanced international sales development through improved partner communication and strategic pricing analysis.
Managed commercial negotiations, travel logistics, invoices and reporting to streamline deals and improve cost efficiency.
Identified and leveraged growth opportunities through comprehensive sales and market data analysis, driving an increase in international orders.
Led cross-functional teams and coordinated with external partners to streamline operations and ensure efficient service delivery.
Sales Consultant
Paddywagon Tours
08.2022 - 01.2023
Transformed inbound enquiries into confirmed bookings through consultative selling, significantly boosting conversion rates.
Delivered tailored quotes and upselling strategies, driving notable revenue growth.
Developed a deep understanding of customer needs and market dynamics, enhancing sales effectiveness.
Recruiter & Sales Support
EF Education First
03.2022 - 08.2022
Supported Sales Development efforts by qualifying leads and guiding international clients, leading to notable improvements in engagement and conversion rates.
Fostered strong relationships with prospects, increasing client retention and loyalty.
Managed contract follow-ups and sales pipelines, enhancing overall efficiency and client satisfaction.
Customer Service Representative (Marketing)
Shopping Centre Recife
05.2015 - 08.2016
Identified customer needs, supported promotions, and drove service uptake in a fast-paced commercial environment.
Documented customer enquiries and feedback to support marketing decisions and improve overall customer experience.
Communicated with multiple stakeholders, developing early experience in client service, organisation, and problem-solving.
Education
Diploma - Project Management
CCT College Dublin
Dublin, Ireland
09-2025
Master’s - International Business
CCT College Dublin
Dublin, Ireland
05.2026
Bachelor of Arts (Honours) - Business Administration
IBAT College Dublin
Dublin, Ireland
01.2024
Skills
Stakeholder Management
Project Coordination
Data Analysis & Insights
Cross-Functional Collaboration
Effective Communication
Time management skills
Brand awareness
Effective negotiation
Fluent in multiple languages
Problem-solving
Multitasking
Teamwork and collaboration
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Leadership & Awards
Awarded a competitive Brazilian government scholarship to complete a high school exchange year in the United States.
Strong cross-cultural communication skills developed through academic projects, coordinating team tasks, and travelling abroad to engage with global stakeholders.
Additional Information
Passionate about Sales Development, leveraging technology and data-driven insights to identify client needs and drive growth.
Skilled in financial and commercial support, including pricing strategy, revenue optimisation, and performance reporting.
Timeline
Export Commercial Assistant – Logistics
History and Heraldry (H&H Group)
04.2024 - 09.2024
Sales Consultant
Paddywagon Tours
08.2022 - 01.2023
Recruiter & Sales Support
EF Education First
03.2022 - 08.2022
Customer Service Representative (Marketing)
Shopping Centre Recife
05.2015 - 08.2016
Bachelor of Arts (Honours) - Business Administration