Deirdre Quirke
Cobh
Summary
I have Previous experience in Customer Service and as an Administration Assistant. Compassionate professional versed in assisting teachers with lesson planning, iep development and neurodiverse curriculum development. Excels in both group instruction and one-on-one tutoring. Extensive knowledge of effective interventions and obsolete practices.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Substitute Special Needs Assistant
St. Colemans N.S, Cloyne
Cork, Ireland
11.2024 - 12.2024
- Assisted in the development of individual education plans to meet student's specific educational goals.
- Implemented behavior management strategies to improve learning outcomes for students.
Administration Assistant
Hyland Johnson Murray/ Hilary Haydon and Company
06.2007 - 11.2009
- Filing of received correspondence, Archiving of client Files
- Sorting of evening post, dealing with reception when needed
Outbound Agent
Merchants Group
09.2003 - 11.2003
- Handling outbound Calls to clients of Banking Institutions
Customer relations
Abrtan E-Care
Cork
05.2003 - 08.2003
- Dealing with customers of a children’s book company and placing their orders
- Dealing with customer Queries
Customer Service / Vacation Guide
RCI International
Mahon
06.2002 - 04.2003
- Dealing with requests from Clients for vacations
- Handling high inbound call volumes and customer complaints
Education
QQI Level 6 Award, Special Needs Assisting -
Cork College of Commerce
Cork, Ireland 01-2025
QQI Level 5 - Special Needs Assisting
Cork College of Commerce
Cork04.2024
FETAC Level 5 Award - Business Administration
Colaiste Stiofan Naofa
Cork05.2007
Leaving Certificate -
Mount Mercy College
Cork, Ireland 05-2001
Junior Certificate -
Mount Mercy College
Cobh, Cork05.2001
Skills
- Enrichment activities
- Motor skills development
- Social skills development
- Sensory integration techniques
- Emotional support
- Autism spectrum
Certification
- Garda Vetted by Cork ETB, 04/01/24
- Tulsa’s Children First Program, Completed
- Designated Liaison Person module, Completed
- First Aid Responder
Additional Information
I am a mother of four boys, two of whom have special educational needs and I chose to stay at home with them hence the large gap within my employment history. I am an avid rugby fan, and I play hockey in my spare time.
Timeline
Substitute Special Needs Assistant
St. Colemans N.S, Cloyne
11.2024 - 12.2024
Administration Assistant
Hyland Johnson Murray/ Hilary Haydon and Company
06.2007 - 11.2009
Outbound Agent
Merchants Group
09.2003 - 11.2003
Customer relations
Abrtan E-Care
05.2003 - 08.2003
Customer Service / Vacation Guide
RCI International
06.2002 - 04.2003
QQI Level 6 Award, Special Needs Assisting -
Cork College of Commerce
QQI Level 5 - Special Needs Assisting
Cork College of Commerce
FETAC Level 5 Award - Business Administration
Colaiste Stiofan Naofa
Leaving Certificate -
Mount Mercy College
Junior Certificate -
Mount Mercy College