Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Timeline
Generic

Deirdre Nolan

Corrandulla

Summary

Dynamic retail professional with extensive experience at Woodies, excelling in inventory management and customer service excellence. Proven track record in enhancing store performance, driving sales margins, and implementing effective loss prevention strategies. Adept at employee training and development, fostering a motivated team environment to achieve operational goals.

Overview

42
42
years of professional experience

Work History

Deputy Manager

Woodies
Galway
02.2020 - Current
  • Stock Loss and Warehouse Control
  • Inventory Control and Cyclical Accounting on-going basis
  • Day to Day running of Store and delegating of tasks
  • Visual merchandising proficiency
  • Address customer enquiries, resolve issues, provide information on new products/ services

Manager

Woodies
Athlone
01.2015 - 02.2020
  • Oversee all aspects of the store, including all personnel, product, merchandising functions, business processes and results for the store.
  • Directed and motivated the store team which resulted in great service to all customers, generation of sales/profit, minimising losses and ensuring the store is visually distinctive and impeccably maintained.
  • Maximised employee productivity, ensuring consistent compliance with the execution of all company Policy & Procedures and maintained an environment that was results-driven (meet all KPIs).
  • Lead by example, Inspire, Motivate and Engage the Team to maximise performance
  • Delivered Store Budgets for each period
  • Increased Store Sales Margin
  • Ensured base-line standards were delivered
  • Responsible for Cash and Stock Control
  • Support colleagues through coaching and development to progress to Management
  • Leading others through setting agreed objectives, conducting performance discussions and continuous reviews
  • Strategic planning with the ability to prioritise according to seasonal and business needs
  • Delivered a high level of communication with staff on a daily basis
  • Ability to effectively communicate with team at team briefs, regarding individual sales
  • Effectively manages customer complaints in a timely and effective manner
  • Driving change, recognising where change required to drive results and finding ways of completing tasks

Relif Manager

Woodies DIY
02.2007 - 01.2015
  • Supervised daily operations to ensure staff adherence to policies and procedures.
  • Coordinated staff schedules, optimizing resource allocation and coverage.
  • Trained new employees on operational protocols and safety procedures.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Responded quickly and effectively to customer complaints and inquiries.
  • Monitored employee attendance records on a weekly basis and took appropriate action when needed.
  • Conducted regular meetings with staff members to discuss progress towards goals and objectives.
  • Organized team building activities designed to foster collaboration among team members.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.
  • Assisted with onboarding of new employees by providing training and orientation materials.

Woodies Buyer

Woodies DIY
09.2001 - 02.2007
  • Analyzed market trends to identify potential suppliers and assess product viability.
  • Collaborated with cross-functional teams to forecast inventory needs and manage stock levels.
  • Developed strong relationships with suppliers to enhance communication and collaboration.
  • Monitored supplier performance to ensure adherence to quality standards and delivery timelines.
  • Managed procurement processes using inventory management systems for efficient purchasing workflows.
  • Resolved any discrepancies between purchase orders and actual receipts of goods or services.
  • Requested pricing quotes from suppliers to determine best source of supply.
  • Developed relationships with vendors to secure better prices and payment terms.
  • Maintained records of all purchases including item descriptions, costs, quantities received.
  • Managed inventory control systems to track stock levels, deliveries and related information.
  • Participated in industry trade shows and conferences to stay abreast of current trends in product development.
  • Collaborated with company managers regarding product pricing, promotions and markdowns.
  • Utilized ERP systems for purchase order processing, tracking, and inventory management.
  • Negotiated pricing and delivery terms with suppliers.
  • Liaised with accounting and vendors to minimize and clear up invoice discrepancies.
  • Maintained accurate records of purchases, pricing, and other important data.
  • Resolved discrepancies in invoices and deliveries, ensuring accuracy in billing and inventory.
  • Attended trade shows and industry events to stay informed about new products and market trends.

Assistance Manager

Woodies DIY
07.1999 - 09.2001
  • Oversaw daily operations to ensure efficient workflow and employee productivity.
  • Implemented safety protocols to maintain a secure work environment for all employees.
  • Streamlined inventory management processes to improve stock accuracy and availability.
  • Led initiatives to improve operational procedures and reduce waste in processes.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Implemented quality control measures to uphold company standards.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Refit Team

Woodies DIY
03.1998 - 06.2001
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Goods in Clerk

Woodies DIY
Galway
05.1997 - 06.1998
  • Organized and maintained filing systems for confidential documents.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Entered data into computer systems accurately and efficiently.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Processed customer payments accurately and efficiently.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Copied, sorted and filed records of office activities and business transactions.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

Assistant Manager

Millets Leisure Ltd
01.1996 - 01.1997
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Mentored team members on product knowledge and service techniques.
  • Assisted in developing operational strategies to enhance customer engagement.
  • Implemented training programs for new hires to maintain service standards.
  • Managed inventory levels to support efficient store operations and minimize stockouts.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.

Sales Assistant

Millets Leisure Ltd
01.1995 - 01.1996
  • Assisted customers in selecting outdoor gear and clothing for various activities.
  • Maintained product displays to ensure visual appeal and accessibility for shoppers.
  • Trained new staff on customer service protocols and sales techniques effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Maintained cleanliness of the sales floor area at all times.
  • Accepted and completed cash, check and credit card payments.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Manager

King John Snooker Club
01.1992 - 01.1994
  • Oversaw daily operations to ensure efficient workflow and service delivery.
  • Ensured compliance with safety regulations across all operational activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Delegated work to staff, setting priorities and goals.

Sales Assistant

Gift Centre Athenry
01.1990 - 01.1992
  • Assisted customers in selecting outdoor gear and clothing for various activities.
  • Maintained product displays to ensure visual appeal and accessibility for shoppers.
  • Processed sales transactions efficiently using the point-of-sale system.
  • Provided knowledgeable advice on product features and benefits to enhance customer satisfaction.
  • Handled customer inquiries and resolved issues to promote a positive shopping experience.
  • Participated in promotional events to attract customers and increase store visibility.
  • Collaborated with team members to manage inventory levels and restock shelves as needed.

Assistant Manager

McDonald’s Restaurant
01.1988 - 01.1990
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Mentored team members on product knowledge and service techniques.
  • Managed inventory levels to support efficient store operations and minimize stockouts.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Implemented quality control measures to uphold company standards.

Receptionist

Yann Studios
Galway
01.1986 - 01.1987
  • Scheduled appointments and maintained organized calendars for staff.
  • Maintained cleanliness and orderliness of reception area.
  • Assisted photographers in setting up equipment for various shoots.
  • Organized and maintained photography gear and props for efficient access.
  • Collaborated with clients to understand their vision and requirements.
  • Set up lights, backdrops, and props for shoots and events.
  • Maintained photography equipment including cameras, lenses, lights, tripods.
  • Explained price and package details to customers.
  • Organized and labeled digital images according to client specifications.

Joint Owner

ORBSEN Knitwear
Galway
01.1984 - 01.1986

Education

Professional Diploma - Project Management

01.2024

Purchasing and Materials Management Certificate -

01.2004

Degree in Business Studies - Marketing

01.1996

Certificate - Business Studies

01.1995

Start Your Own Business Course -

01.1983

Skills

  • Inventory management
  • Visual merchandising
  • Cash handling
  • Loss prevention strategies
  • Customer service excellence
  • Employee training and development
  • Stock loss prevention
  • Customer service
  • Performance management
  • Regulatory compliance

Accomplishments

  • 12/01/18, Woodies WOCAR Award for Mystery Shopper
  • 12/01/18, Top Three Nominees for Stock Loss Award
  • 12/01/18, Special award for participation in/organisation of Woodies Heroes Charity Event
  • 12/01/17, Over-All Stock Loss award for Woodies
  • 12/01/16, eXcellerate Course on Management
  • 12/01/89, Managers Certificate in McDonald’s
  • 12/01/95, Mayoral Enterprise Award for Enterprise Project on Recycled Paper Products

Hobbies and Interests

  • Gardening
  • Racquetball
  • Swimming
  • Walking

References

Available on Request

Timeline

Deputy Manager

Woodies
02.2020 - Current

Manager

Woodies
01.2015 - 02.2020

Relif Manager

Woodies DIY
02.2007 - 01.2015

Woodies Buyer

Woodies DIY
09.2001 - 02.2007

Assistance Manager

Woodies DIY
07.1999 - 09.2001

Refit Team

Woodies DIY
03.1998 - 06.2001

Goods in Clerk

Woodies DIY
05.1997 - 06.1998

Assistant Manager

Millets Leisure Ltd
01.1996 - 01.1997

Sales Assistant

Millets Leisure Ltd
01.1995 - 01.1996

Manager

King John Snooker Club
01.1992 - 01.1994

Sales Assistant

Gift Centre Athenry
01.1990 - 01.1992

Assistant Manager

McDonald’s Restaurant
01.1988 - 01.1990

Receptionist

Yann Studios
01.1986 - 01.1987

Joint Owner

ORBSEN Knitwear
01.1984 - 01.1986

Professional Diploma - Project Management

Purchasing and Materials Management Certificate -

Degree in Business Studies - Marketing

Certificate - Business Studies

Start Your Own Business Course -

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Deirdre Nolan