Declan Martin
Dunboyne,Meath
Summary
Accomplished professional with extensive expertise in client relationship management, account management, and customer retention strategies. Demonstrated proficiency in purchase order placement, B2C and B2B account management, and brand positioning. Skilled in upselling and cross-selling techniques, with a strong focus on enhancing customer satisfaction and loyalty. Adept at developing and maintaining long-term business relationships to drive growth and success.
Results-driven National Key Account Manager with knack for building lasting relationships and driving growth. Known for delivering strategic solutions that boost client satisfaction and revenue. Achieved significant improvements in market share and led teams to surpass sales targets.
Seasoned professional with focus on managing key national accounts. Skilled in driving revenue growth and fostering long-term client relationships through strategic planning and innovative solutions. Known for collaborative approach, aligning cross-functional teams to achieve business objectives.
Driven and ambitious professional with knack for building and nurturing client relationships, coupled with strategic planning and negotiation skills. Excel in analysing market trends and developing targeted sales strategies to enhance revenue. Ready to leverage these strengths to foster long-term partnerships and drive business growth.
Overview
40
40
years of professional experience
4
4
years of post-secondary education
Work History
National key account manager
Heidelberg Equipment
Dublin, Ireland
01.2011 - 09.2024
- Delivered significant sales growth by implementing strategic plans.
- Managed accounts, ensuring high levels of customer satisfaction.
- Strengthened brand presence through successful marketing initiatives.
- Developed and executed account management strategies for increased market share.
- Improved client retention with effective communication and problem-solving techniques.
- Identified opportunities for expansion into new markets, driving business growth.
- Resolved client complaints quickly and used feedback to improve account management services.
- Negotiated contracts to optimise financial performance.
- Established strong relationships with key stakeholders to secure business longevity.
- Identified new business opportunities and increased lead generation to grow profits.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
Field sales representative
Xerox Ireland
Dublin, Leinster
09.2008 - 12.2010
- Fostered strong relationships with clients by providing excellent customer service.
- Enhanced brand visibility by regularly attending trade shows and industry events.
- Boosted sales for the company through targeted product demonstrations to potential clients.
- Achieved increased market share with strategic sales tactics and negotiation skills.
- Presented product benefits to prospective customers, resulting in boosted sales figures.
- Trained junior team members to improve overall performance of the sales team.
- Managed key accounts for maintaining long-term business relationships.
Lithographic printer
Wood Print Craft
Dublin, Leinster
09.1998 - 08.2008
- Attended industry workshops to stay updated on latest technologies in lithography, enhancing skill set and knowledge base.
- Enhanced print quality by regularly maintaining and cleaning lithographic printing machines.
- Ensured accurate alignment for high-quality prints by diligently adjusting the press as needed.
- Assured smooth operations by troubleshooting any issues with the lithographic printer.
- Performed regular checks on inks to ensure optimal colour representation.
- Troubleshot machine malfunctions to locate causes of issues.
Lithographic printer
Sackville Press (Family Business)
Dublin, Leinster
09.1984 - 07.1998
- Attended industry workshops to stay updated on latest technologies in lithography, enhancing skill set and knowledge base.
- Enhanced print quality by regularly maintaining and cleaning lithographic printing machines.
- Ensured accurate alignment for high-quality prints by diligently adjusting the press as needed.
- Assured smooth operations by troubleshooting any issues with the lithographic printer.
- Streamlined production process to achieve quick turnarounds for client projects.
Education
Trade qualification - Print
Bolton St College of Technology
Dublin, Leinster 09.1984 - 05.1988
Skills
- Client relationship management
- Account management
- Customer retention strategies
- Purchase order placement
- B2B account management
- Brand positioning
- Relationship management
- Brand building
- Budget supervision
- Persuasive communication expertise
- Excellent negotiating tactics
- Lead prospecting
- Converting leads
- Oral and written communication
- Issue resolution
- Team training
- Self-motivated
- Trade requirements
- CRM technologies
- Salesforce
- Mentoring and coaching
- Order processing
- National accounts
- Upselling and cross-selling techniques
Timeline
National key account manager
Heidelberg Equipment
01.2011 - 09.2024
Field sales representative
Xerox Ireland
09.2008 - 12.2010
Lithographic printer
Wood Print Craft
09.1998 - 08.2008
Lithographic printer
Sackville Press (Family Business)
09.1984 - 07.1998
Trade qualification - Print
Bolton St College of Technology
09.1984 - 05.1988
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