Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
With over 21 retail years work experience, I have gained excellent customer service skills, I am used to work in extremely busy retail environments, I consider myself to be a very flexible hardworking employee, which I think is reflected in the summary of my work experience below.
Overview
25
25
years of professional experience
Work History
Carer
my mother
Laois
07.2022 - 07.2024
Managed medications as per doctor or pharmacist instructions and communicated any necessary changes with my other family members.
Performed household tasks such as laundry, cleaning, shopping, meal preparation.dressing, eating, and mobility.
Provided mobility assistance to mother, facilitating movement in and out of beds and wheelchair during periods of incapacity or recovery.
Maintained clean and well-organized environment for happiness and safety, while ensuring proper storage of equipment when not in use
Supported my mother's well-being by fostering a routine that promotes both physical activity and mental stimulation.
Encouraged community participation through various social activities such as engaging in coffee and chat sessions with neighbors, attending church services together, and participating in bingo or visiting family etc.
Retail Sales Assistant/ Cash Office
Penney’s (Primark) 47, Mary Street, Dublin 1.
Dublin
03.2006 - 06.2022
Utilized effective communication skills to address customer questions, assist with sizing needs, and maintain the appearance of the shop floor.Processed deliveries, organized merchandise, and prepared inventory for sales floor
Worked in cash office at Penney's Mary Street from May 2006 to April/May 2014, responsible for daily cash office duties:
Opened cash office in the morning by ensuring safe was opened, verifying that the computer was shut down correctly from the night before, and reconciling figures from the computer.
Daily verification of previous day's cash transactions, including reconciling safe check and preparing accurate floats for future trading. Proficient in inputting data into computer systems and maintaining well-organized files. Diligently reported any significant discrepancies in cash registers to HR Manager while ensuring strict confidentiality.
Responsible for making and counting deposits for Securicor, ensuring proper collection based on the safe's available funds.
Balance/ safe check: adding petty cash, lodgement figure, notes balance, sterling, sterling, coins, cheques, vouchers, sales figure, and floats. The total balance is used to compare from the previous day to see if balance is over or short
Petty cash: this is the expenses for any managers, buyers, or directors within the store, whom may require either euro, sterling or dollars; this is recorded in petty cash book
Maintained systematic counting/checking of floats received from the sales floor, coordinating with managers to ensure that all bags and radios have been accounted for prior to closing the safe and cash office.
Retail Sales Assistant/ Cash Office
Penney’s (Primark)
Portlaoise
06.1999 - 03.2006
Resolved customer complaints in a professional manner.
Greeted customers and provided excellent customer service.
Operated the cash register, accepted payment, and issued receipts.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
Education
High School Diploma -
An Grianan, College of Horticulture
Termonfeckin, Louth, Ireland
02-2003
Leaving Cert
Heywood Community School
Heywood, County Laois, Ireland
06.1999
Skills
Adaptable and Flexible
Confidentiality and Privacy
Reliability and punctuality
Friendly, Positive Attitude
Analytical and Critical Thinking
Customer Service/Cash Handling
Retail Merchandising
Teamwork and Collaboration
Personal Information
Date of Birth: 20/12/1980
Nationality: Irish
Affiliations
i enjoy travelling, reading,walking, gardening and some diy at home, such as painting , sewing.
i have volunteered at a gay mens group in Dublin, setting up room for meetings, making tea etc i like going to Spiritualist Church in Brighton. i think these two example show how i like to get involved in the local community, and how i enjoy meeting new people .