Declan Burke
Athboy,Meath
Summary
Results-driven professional with extensive experience in high margin sales, project and change management. Proven ability to negotiate effectively and lead transformational initiatives in complex settings. Skilled in fostering collaboration to achieve strategic objectives. Dedicated to utilizing expertise to deliver impactful projects and enhance organizational performance.
Overview
14
14
years of professional experience
Work history
Senior Business Communications Consultant
Three Ireland
Dublin, Ireland
12.2023 - Current
- Established robust client relationships through strategic prospecting and exceptional service integration.
- Conducted face-to-face meetings with potential clients to secure high-margin business.
- Developed comprehensive business and marketing plans for sustained growth.
- Managed pre- and post-sales operations to ensure outstanding client care.
- Executed project management for large telecommunications migrations and implementations.
- Nurtured extensive portfolio of high-revenue accounts across Ireland.
- Monitored KPIs using Salesforce reporting to facilitate effective planning and budget forecasting.
- Achieved consistent over-performance on monthly and quarterly revenue targets through accurate forecasting.
Inside Sales Executive
Three Ireland
08.2018 - 12.2022
- Fostered positive relationships with customers to enhance loyalty and retention.
- Liaised with shareholders to provide a ‘second to none' telecommunication service to clients.
- Identified opportunities to improve and develop client communication systems.
- Reneged with previous clients in order to build relationships with a long- term view to acquiring the businesses telecommunication accounts.
- Tracked progress, sales activity and managing accounts using Salesforce.
- Conducted Interviews with potential new hires and shortlisted candidates.
- Stood in as manager whenever required to cover leave or absence.
Project Manager (Secondment)
Three Ireland
04.2019 - 06.2020
- Successfully planned and managed significant business changes for largest telecommunications project in state history.
- Identified gaps in business processes for As-Is and To-Be assessments.
- Oversaw comprehensive User Acceptance Testing and Sanity Testing on new systems prior to implementation.
- Assessed impacts on employees, policies, and procedures, determining training requirements.
- Collaborated with L&D to develop comprehensive Train the Trainer training plans.
- Supported migration strategies and streams to ensure seamless transitions.
Business Sales Development Executive
Three Ireland
07.2017 - 08.2018
- Collaborated with Inside Sales and Regional Business Consultant teams to deliver exceptional telecommunication services.
- Generated new leads through strategic networking at industry conferences and events.
- Developed and executed strategies to enhance product and service profitability.
- Strategised with sales teams to identify and qualify potential customers in designated territories.
- Conducted competitor analysis and adjusted tactics to improve performance.
- Addressed customer complaints and feedback efficiently and professionally.
Sales and Client Management Administrator
Kantar Millward Brown Ireland
11.2015 - 01.2017
- Assisted the S&CM team with the smooth running of both commissioned projects and project proposals.
- Assisted S&CM with administrative tasks like the lodging of expense claims and the creation of purchase orders.
- Liaised with our U.K. based finance team to ensure the financial administration of projects was dealt with swiftly and efficiently.
- Assisting in the running of both qualitative and quantitative research projects to guarantee that client needs are met and an exceptional standard of research is provided.
- Extensive desk research to aid S&CM team members with proposals for both existing and prospective clients.
Computer Aided Telephone Interviewer
Kantar Millward Brown Ireland
01.2015 - 11.2015
- Undertook data collection in a professional manner via phone, on both a B2B and consumer level, while developing harmonious and professional relationships with respondents.
- Maintained neutrality to maximise validity and integrity of interview results.
- Precise data entry to ensure accurate results, while often meeting strict deadlines.
- General office administration and organisation.
Assistant Manager
The Sweetest Thing Bachelor's Walk Dublin 1
05.2011 - 09.2014
- Tracked and interpreted social media engagement, reporting key statistics and insights to enable targeted campaigns.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Monitored employee progress, offering feedback to management on additional training requirements.
Education
MA - Political Communications
Dublin City University
03.2023
Bachelor of Arts - Journalism and Visual Media
Griffith College
10.2014
Graduate Diploma (Level 9) - Business Analytics (Management)
Dublin City University
Dublin 01.2024 -
Leaving Certificate and Junior Certificate
Templeogue College
06.2011
Skills
- Persuasive negotiator
- Project management proficiency
- Results-focused individual
- Transformational leader
- Change management specialist
- Strong communicator
Timeline
Graduate Diploma (Level 9) - Business Analytics (Management)
Dublin City University
01.2024 -
Senior Business Communications Consultant
Three Ireland
12.2023 - Current
Project Manager (Secondment)
Three Ireland
04.2019 - 06.2020
Inside Sales Executive
Three Ireland
08.2018 - 12.2022
Business Sales Development Executive
Three Ireland
07.2017 - 08.2018
Sales and Client Management Administrator
Kantar Millward Brown Ireland
11.2015 - 01.2017
Computer Aided Telephone Interviewer
Kantar Millward Brown Ireland
01.2015 - 11.2015
Assistant Manager
The Sweetest Thing Bachelor's Walk Dublin 1
05.2011 - 09.2014
MA - Political Communications
Dublin City University
Bachelor of Arts - Journalism and Visual Media
Griffith College
Leaving Certificate and Junior Certificate
Templeogue College
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