Deborah Tisman Bakala
Carrickmacross,County Monaghan
Summary
Driven, diligent and self-motivated human nutrition graduate with a great passion in nutrition and people's well-being. Excellent skills at fostering relationships with customer to increase loyalty and improving satisfaction levels. Throughout my four years as a retail sales assistant, I developed exceptional customer service skills, as well as the ability to work in my own initiative and leadership skills. Additionally, I have excellent communication skills, teamwork capabilities, and appreciate the importance of promoting good health and providing therapeutic health and dietary guidelines for clients. I strive to comprehend the world around me, making sense of my environment.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Retail Sales Assistant
Monsoon Accessorize
Sligo Town, County Sligo
06.2018 - 09.2022
- Replenished stockroom and managed deliveries promptly, maximizing product availability for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Carried out cash registers with accuracy and processed cash and card transactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Participated in staff meetings to develop strategies in selling and reaching weekly sales targets.
- Adhered to company procedures and guidelines to maintain compliance.
- Assisted store managers and supervisors for cash up by counting cash sales on each till.
- Built good relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Student Product Developer
Atlantic Technological University Sligo
Sligo, County Sligo
02.2022 - 05.2022
- Designed a vegan double chocolate muffin and carried out a series of sensory analysis.
- Consulted with the product development supervisor to make informed decisions and enhance muffin products.
- Conducted continuous literature reviews, theory based research and evaluations to improve products.
- Developed a final recipe - underwent a series of baking trials until the final recipe was achieved.
- After the final recipe was achieved, I conducted an analysis on physical attributes including moisture content and texture.
- Statistical Analysis was conducted using Microsoft Excel.
- Carried out a sensory analysis among 11 anonymous participants, and the majority of participants enjoyed the muffin, which was the main objective.
- Designed and included nutritional information labels.
- Finally, Introduced the muffin for potential marketing by carrying out a presentation to new product developers and food scientists.
Temporary OTC Pharmacy Assistant
McGuire's Pharmacy
Carrickmacross, County Monaghan
03.2017 - 04.2017
- Provided excellent customer service to patients via telephone and face-to-face, answering queries with patience and professionalism to satisfy customers,
- Accepted prescriptions from customers and collected pre-ordered prescription from GP clinics.
- Managed transactions with customers using cash registers and card readers.
- Scanned store merchandise and ensured pricing were accurate.
- Assisted pharmacy staff in preparing medications and filling orders.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Counted and labelled prescriptions with correct item and quantity.
- Kept pharmacy counter and related areas clean, neat and organised.
- Restocked shelves with medications and other pharmaceutical supplies.
Education
Bachelor of Science - Human Nutrition
Atlantic Technological University Sligo
Sligo, County Sligo 09.2017 - 05.2022
QQI Award - Food and Bio Science
Pearse College of Further Education
Crumlin, Dublin 09.2016 - 05.2017
Leaving Certificate -
St Louis Secondary School
Carrickmacross, County Monaghan 10.2014 - 06.2016
Skills
- Face-to-face selling
- Confident communicator
- Up-selling expertise
- Self-motivated
- Retail merchandising expertise
- Excellent Written skills
- Verbal communication skills
- Ability to work within acute and community settings
- Good IT skills - Very familiar with Microsoft office box
- Excellent interpersonal skills
- Good Leadership abilities
- Delivery of results and good with meeting deadlines
- Problem solving and decision making
Languages
English
Fluent
French
Advanced
References
Available upon request
Timeline
Student Product Developer
Atlantic Technological University Sligo
02.2022 - 05.2022
Retail Sales Assistant
Monsoon Accessorize
06.2018 - 09.2022
Bachelor of Science - Human Nutrition
Atlantic Technological University Sligo
09.2017 - 05.2022
Temporary OTC Pharmacy Assistant
McGuire's Pharmacy
03.2017 - 04.2017
QQI Award - Food and Bio Science
Pearse College of Further Education
09.2016 - 05.2017
Leaving Certificate -
St Louis Secondary School
10.2014 - 06.2016
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