Medical Administration Traineeship - Administration
FÁS Waterford/Clane College
2013.01 - 2014.01
Deborah Crowley
Tramore,Co. Waterford
Summary
Polite and professional person with strong communication and multitasking skills. Diligent and hard working with a friendly and outgoing nature. I have a strong background in clerical, secretarial and sales roles. Experienced in using a variety of software applications with excellent typing skills.
Skills
- Providing excellent customer service to clients
- Excellent Communication skills
- Multitasking
- Time management
- Technology Skills eg Microsoft Office
- Ability to prioritise and organise a heavy workload
- Punctual with a good work ethic
- Proficient Typing Skills
- Event coordination
- Generating invoices and handling cash
Education
Occupational First Aid -
St. John Ambulance
2014.01 -
FETAC Level 3 & 4 Skills for Work (Distinction) - Consumer Awareness and Maths with Communication Skills and Personal Effectiveness
Tramore VEC
2009.10 - 2010.05
National Skills Card-FETAC Level 5 Clerical Skills - Clerical/Legal Administration
Impact Training Ireland
2006.05 - 2007.04
Microsoft Office Master - Microsoft Office Specialist
FÁS Ireland
2002.12 - 2003.05
Work history
Practice Manager
Mr Gareth Higgins, Consultant Ophthalmologist
Private Practice, St. Catherine's Hall, Waterford
2014.06 - 2020.02
- Answered phone calls, scheduled appointments, booked clinics and handled patient enquiries
- Provided administration support to the Consultant.
- Maintained and updated clinical documentation, prepared correspondence, audio transcription reports, filing and post
- Inputted patient information and organised the clinic and theatre schedule on DGL Patient Manager System
- Implemented and maintained efficient office management systems
Public Medical Secretary
University Hospital Waterford-
Waterford
2014.02 - 2014.06
- Providing secretarial services to the Ophthalmology Outpatient Department
- Liaising with patients directly and resolving patient queries
- Scheduling patient clinics and surgical procedures
- Audio Typing and sending out correspondence
- Updating the Patient Management System
Medical Administrator (Temporary Position)
UMPC Cancer Centre
Whitfield Hospital, Cork Road, Waterford
2013.10 - 2014.01
- Assisting the Administration Manager in various duties
- General Front Reception Duties
- Audio Typing, Filing/Archiving, Data Entry, Post
- Compiled information for medical charts and reports
Sales representative
Field Management Ireland
Dundrum Business Park, Dundrum, Dublin
2008.11 - 2010.05
- Worked on the Irish Distillers, Cadbury and Glanbia Accounts for Waterford, Kilkenny and Wexford
- Processed orders and returns, gained more product space and upsold new products, Built product displays
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations
- Generated reports on sales, providing relevant information to track sales progress and inform future strategies
Legal Secretary
James J. Hally, Solicitor
Main Street, Tramore, Waterford
2006.12 - 2008.11
- Front Reception Duties including greeting clients, phone duties and answering queries
- Secretary to Legal Executive assisting with Conveyancing and Probate cases.
- Updated the Office Management System -Expd8 Office Manager
- Audio Typing, Filing, Post
- Organised and created files for court proceedings
References
Available on Request
Interests
I enjoy cooking in particular baking, I have attended courses in Culinary Skills (Level 6 Certificate) at Waterford Institute of Technology. I have a keen interest in genealogy and history. I like to read, and I enjoy the outdoors.
Timeline
Practice Manager
Mr Gareth Higgins, Consultant Ophthalmologist
2014.06 - 2020.02
Public Medical Secretary
University Hospital Waterford-
2014.02 - 2014.06
Occupational First Aid -
St. John Ambulance
2014.01 -
Medical Administrator (Temporary Position)
UMPC Cancer Centre
2013.10 - 2014.01
Medical Administration Traineeship - Administration
FÁS Waterford/Clane College
2013.01 - 2014.01
FETAC Level 3 & 4 Skills for Work (Distinction) - Consumer Awareness and Maths with Communication Skills and Personal Effectiveness
Tramore VEC
2009.10 - 2010.05
Sales representative
Field Management Ireland
2008.11 - 2010.05
Legal Secretary
James J. Hally, Solicitor
2006.12 - 2008.11
National Skills Card-FETAC Level 5 Clerical Skills - Clerical/Legal Administration
Impact Training Ireland
2006.05 - 2007.04
Microsoft Office Master - Microsoft Office Specialist
FÁS Ireland
2002.12 - 2003.05