Dean O'Neill
Thomastown,Ireland
Summary
Highly skilled professional with all 8 Fe1's completed and a qualified financial advisor. Demonstrates excellent speed and accuracy in all tasks. Proven ability to implement and enforce policies effectively. Strong background in finance management and a comprehensive understanding of legal and data privacy regulations. Committed to leveraging skills to enhance organisational efficiency and compliance.
Overview
12
12
years of professional experience
Work history
Team Leader
Bank of Ireland
Kilkenny, County Kilkenny
2025.10 - Current
- Resolved conflicts effectively, promoting harmony within the workforce.
- Improved customer satisfaction through close collaboration with the team.
- Increased team cohesion by implementing regular feedback sessions.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Ensured compliance with regulatory requirements of mortgage arrears resolution process.
- Authorise mortgage accounts to exit mortgage arrears resolution process into legal process
Customer Loans Solution Advisor
Bank of Ireland
2022.12 - 2026.01
- Contacting customers in arrears and giving financial advice.
- Managed client accounts whilst delivering top-notch service and support.
- Oversaw risk management procedures ensuring adherence to regulatory requirements.
- Initiated routine check-ins with clients, maintaining high levels of service delivery.
Office manager
Murphy & Kelly Ltd
Thomastown, Kilkenny
2020.11 - 2022.12
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Streamlined invoice processing procedures for smoother financial operations.
- Maintained company records in compliance with legal requirements.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
Receptionist supervisor
Springhill Court Hotel
Kilkenny
2017.07 - 2020.10
- Filing, checking guest in and out, taking payments and general secretarial duties
- Managed telephone switchboard to maintain professional, prompt customer interaction.
- Maintained clean and inviting reception area, contributing to positive first impressions.
Waiter
The Talbot Hotel
Carlow
2016.02 - 2017.06
- Customer service, looking after customers, taking orders, cleaning and setting up for the next shift
Sales assistant
Heatons
Carlow
2015.04 - 2016.01
- Working on the tills, stock take
Bar man and waiter
Springhill Court Hotel
Kilkenny City, Co. Kilkenny
2013.12 - 2015.03
- Looking after the customers, stock take, cleaning the bar
Landscape maintenance
Kilkenny County Council
Kilkenny City, Co. Kilkenny
2014.05 - 2014.07
- Organising, cleaning, maintaining landscaped areas around the city
Education
Qualified financial advisor -
IOB
Co Dublin 2024.01 -
8 FE1's - Law
Law Society of Ireland
Co Dublin 2021.01 -
BA (HONS) - Law (LLB)
Carlow I.T
Carlow 2014.01 - 2016.01
BA (HONS) - Business with Law
Carlow I.T
Carlow 2012.01 - 2014.01
Secondary School - undefined
Borris Vocational School
Borris, Co. Carlow 2006.01 - 2012.01
Skills
- Word, Excel, PowerPoint, Access
- Excellent speed and accuracy
- Policy implementation and enforcement
- Finance management
- Data privacy regulation comprehension
Accomplishments
- Student of the year Borris Vocational School 2012
- Class President Business with Law 2012 – 2014
- Class President LLB 2014-2016
- Law Society Vice President 2014
References
References available upon request.
Timeline
Team Leader
Bank of Ireland
2025.10 - Current
Qualified financial advisor -
IOB
2024.01 -
Customer Loans Solution Advisor
Bank of Ireland
2022.12 - 2026.01
8 FE1's - Law
Law Society of Ireland
2021.01 -
Office manager
Murphy & Kelly Ltd
2020.11 - 2022.12
Receptionist supervisor
Springhill Court Hotel
2017.07 - 2020.10
Waiter
The Talbot Hotel
2016.02 - 2017.06
Sales assistant
Heatons
2015.04 - 2016.01
Landscape maintenance
Kilkenny County Council
2014.05 - 2014.07
BA (HONS) - Law (LLB)
Carlow I.T
2014.01 - 2016.01
Bar man and waiter
Springhill Court Hotel
2013.12 - 2015.03
BA (HONS) - Business with Law
Carlow I.T
2012.01 - 2014.01
Secondary School - undefined
Borris Vocational School
2006.01 - 2012.01